Public Safety Communications Dispatcher - City of Denton TX : Job Details

Salary: $28.06 - $43.22 Hourly Location : Denton, TX Job Type: Full-Time Job Number: 25-00092 Department: Police Division: Public Safety Communications Opening Date: 05/22/2025 Closing Date: 9/22/2025 11:59 PM Central FLSA: Non-Exempt Summary Depending on the experience and qualifications of the successful candidate, those applicants with more experience will be eligible to hire in at a higher rate that commensurate with their experience. *APPLICANTS PLEASE NOTE* Once you've applied and met minimum qualifications, the following steps will be necessary to continue in the hiring process.

• Preliminary Interview Form
• Skills Testing
• Interviews
• Personal History Statement (25 pages)
• Background Investigation
• Polygraph Examination
• Psychological Evaluation
• Health Assessment and Drug Screen

Responsible for using a computer aided dispatch system to answer all incoming emergency 9-1-1 calls and assisting police, firefighters, paramedics, and animal services officers in their daily tasks. Also responsible for answering incoming administrative lines and giving pre-arrival medical instructions to callers. Essential Functions and Other Important DutiesEssential Functions:

• Answers incoming 911, TTY emergency and non-emergency calls. Prioritizes calls and determines proper routing utilizing established guidelines and operating procedures
• Assigns calls and report numbers
• Dispatches animal services officers, police officers, firefighters, and ambulance services to calls for service
• Evaluates information to determine jurisdiction, equipment, and personnel to be dispatched
• Confirms warrants for internal and external agencies
• Monitors multiple radio channels and dispatches appropriate public safety personnel.
• Ensures dispatch of officer requests for back-up or traffic-related assistance, etc.
• Provides pre-arrival instructions for emergency medical calls and relays vital information to hospital emergency rooms when necessary
• Maintains the accurate status of each officer on patrol, firefighters, EMS, and animal services personnel, including times in and out of service and locations
• Documents all 800 MHz radio transmissions
• Runs wanted and/or stolen checks through the National and Texas computer systems for outstanding warrants or other Information. Confirms and relays information to originating officers
• Inputs and monitors teletype information, protective orders, and missing person reports from applicable regional, state, and national databases
• Sends teletypes, which includes entering, clearing, canceling, along with validating computer entries
• Obtains a variety of information for officers and/or applicable external police agencies, which may include: driver's license information, criminal histories, property information, and/or other related information
• Maintains familiarity with major streets, public buildings, industrial plants, and the general geographic layout of the City of Denton, Texas including reading and understanding maps
• Maintains regular and punctual on-site attendance

Additional Duties:

• Performs other duties as assigned

Job RequirementsMinimum Qualifications/Acceptable Equivalency:

• High School diploma or GED equivalent
• Must be able to type at least 40 words per minute corrected

OR

• Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job

Core Competencies:

• Ability to communicate effectively both verbally and in writing
• Ability to form and maintain effective relationships with coworkers and customers

Preferences:

• Bilingual in Spanish and English
• Prior experience as a Telecommunicator in a Law Enforcement Center

Conditions of Employment:

• Must pass a drug test, credit history check, criminal history background check, and social security number verification check
• Must pass the CritiCall Skills Assessment
• Must attend and successfully complete in-service training schools
• Must obtain NCIC Telecommunicator Certification, Emergency Medical Dispatch Certification, TCIC/NCIC Certification and TCOLE Certification within one (1) year of employment.
• Must have no Class A or Class B misdemeanor convictions in the past (10) years
• Must have no felony convictions
• Must pass polygraph exam, psychological exam, and credit check
• Must pass a hearing test
• Must pass a typing test with 40 words per minute corrected
• Must meet civilian hiring standards of the Denton Police Department
• A personal history statement must be submitted with each application (thorough background check)
• Must be able to work rotating shifts, nights, weekends, and holidays
• Please note Public Safety Dispatchers and Non-civil service Fire Department employees that are under the age of 36 at the time they are hired will be placed in the Fire Pension Plan.

Environmental Factors and Conditions/Physical Requirements Physical Requirements: Overall Strength Demands: The italicized word describes the overall strength demand of the functions performed by the incumbent during a typical workday. •Sedentary - lifting no more than 10 pounds •Light - lifting no more than 20 pounds; carry up to 10 pounds •Medium - lifting no more than 50 pounds, carry up to 25 pounds •Heavy - lifting no more than 100 pounds, carry up to 50 pounds •Very Heavy - lifting more than 100 pounds, carry more than 50 pounds Physical Demand Codes: The following describes if the incumbent is expected to exert the following physical demands during a typical workday and the overall frequency. Codes for how often : Y = Yes N = No E = extensive (100-70%) M = moderate (60-30%) I = infrequent (20-10%) A = almost never (