PT Front Desk/Guest Services Representative - Glen Ellyn Park District : Job Details

Front Desk/Guest Services Representative (Multiple facilities and various shifts available)

Do you have a friendly and outgoing personality and enjoy interacting with people and performing a variety of clerical/administrative tasks? We have a wonderful opportunity for you to give back to your community by serving those who are looking for fun, education, and interaction through the many programs and events the park district has to offer. Meet new people, learn and build new skills, and just have fun! We are here to serve you and are looking for more people to join our team!

Hours: Primarily morning, evening, and weekend shifts available. Day shifts are generally 8:30 am -1:30 pm, Evening shifts are Mon. Thurs. 3:30 pm 8:00 pm or 1:00pm-7:00pm, and Friday 1:00pm-5:00pm. Rotating Saturdays from 9:00 am - Noon.

Locations:

Main St. Recreation Center 501 Hill Ave., Glen Ellyn, IL 60137

Spring Ave. Recreation Center 185 Spring Ave., Glen Ellyn, IL 60137

Job Summary:

Under the direction and supervision of the FT Registration & Guest Services Manager, the Front Desk/Guest Services Representative is primarily responsible for providing quality customer service to anyone who enters the building or calls the office seeking information or assistance. This includes frequent interaction with the public and park district staff to promote programs and services, perform program registration transactions, reserve rooms, prepare and process mail, and assist with clerical support for management staff. Additional duties include but are not limited to; informing program participants of class cancellations or changes, handling and balancing cash and other POS transactions, typing, data entry, filing, maintaining confidential information, assisting with special events, and performing other duties as assigned. This is an at-will position.

Education, Experience, and Training:

• The ideal candidate will be a people person who is outgoing, friendly, and dependable with a desire to serve others.
• Previous customer service and/or office experience is highly desired.
• Strong communication skills to interact effectively with staff and the public both verbally and in writing.
• Solid computer and keyboard skills required with the aptitude to learn a multi-layered recreation software application.
• Strong general math skills with cash handling experience highly desired.
• Accuracy and the ability to follow through on detailed work is essential.
• Strong organizational skills with the ability to shift between tasks.
• Effective problem-solving skills with the capacity to act calmly and effectively under pressure or in difficult situations.
• Must be a self-starter who is dependable, flexible, and able to work independently and as part of a team.
• High School graduate or equivalent is preferred with some college or similar training and experience helpful.
• Capacity to project a professional appearance and maintain confidential information.
• CPR/AED and First Aid certified, or able to obtain when provided by the GEPD.
• Reliable transportation to and from work.

Benefits Include:

• Ackerman Sports & Fitness Center Individual membership and a Sunset Pool Individual membership during the season, available while actively working.
• (4) Free One-time Use Guest Passes for GEPD facilities (Ackerman/Holes & Knolls/Sunset Pool)
• Opportunities for advancement and/or additional positions, with paid training and competitive wages.
• Recognition Incentives All Year long and potential for end of year bonuses.
• $50 Referral Bonus for referring a New Employee! Both will receive the Bonus following 30 days of employment and in good standing.
• Letter of Recommendation for college, internships, or future career opportunities!
• Flexible work schedules to meet busy lifestyles.

If you have questions, please contact Koshie Mills at (630) ###-#### or via email at [email protected]. Internal applicants should send a letter of interest and an updated resume to Koshie. Thank you!

The Glen Ellyn Park District is a local governmental agency serving residents of the Village of Glen Ellyn and portions of neighboring communities. It provides a wide range of recreational services, athletics, and leisure activities to its citizens, with opportunities for all ages and abilities. We are an Equal Opportunity Employer, and our mission is to foster diverse, community-based leisure opportunities through a harmonious blend of quality recreation programs, facilities, and open space which will enhance the quality of life into the future. We welcome you to apply to become a part of our great team!