PSC Greeter - GTT, LLC : Job Details

Primary Job Title: Patient Service Representative - PSC GreeterAlternate/Related Job Titles:

• Patient Service Representative
• Front Desk Medical Receptionist
• Healthcare Customer Service Assistant

Location: New York, NYOnsite Flexibility: Onsite (Monday to Friday 7.50 am-4 pm and Alternating Saturdays)Contract Details:Position Type: ContractContract Duration: 5 monthsStart: 07/31/2025End: 12/31/2025Pay Rate: $17 - $20/hrJob Summary:The PSC Greeter is responsible for front office operations at a Patient Service Center. This includes greeting patients, assisting with kiosk sign-ins, handling customer inquiries, data entry, insurance processing, and maintaining HIPAA compliance. The role may support multiple locations and could be cross-trained to assist as a PSR I during high-volume periods.Key Responsibilities:

• Greet all customers courteously and appropriately.
• Assist patients with kiosk sign-in and ensure accuracy.
• Contact clients to obtain patient orders.
• Handle customer inquiries and complaints per protocol.
• Comply with all department policies and manuals (Safety, Compliance, QA, etc.).
• Perform basic clerical tasks such as filing, faxing, mail preparation, and data entry.
• Demonstrate commitment to organizational values.
• Maintain punctual attendance as per guidelines.
• Answer phones using company-approved greetings and professionalism.
• Ensure HIPAA compliance using appropriate tools and procedures.
• Complete all required training.
• Assist with stocking and ordering office supplies.
• Perform other duties as needed or assigned by supervisors.

Required Experience:

• 1 year of customer service experience

Nice-to-Have Experience:

• Prior keyboard/data entry and PC experience
• Exposure to medical terminology (helpful, not required)

Required Skills:

• Bilingual (English and Spanish)
• Strong verbal communication
• High-volume multitasking

Preferred Skills:

• Clerical accuracy and organization
• Patient-facing professionalism
• Flexibility with staffing demands (weekends, holidays, overtime)
• Independent decision-making within guidelines
• Strong interpersonal skills

Additional Skills:

• Prolonged standing/sitting
• Ability to lift/carry (up to 25 lbs / 15 lbs respectively)
• Physical mobility (bending, kneeling, reaching, etc.)
• High school diploma or equivalent required

Benefits:Medical, Vision, and Dental Insurance Plans401k Retirement FundAbout the Client:A leading provider of diagnostic information services, empowering healthier lives. The client utilizes the world's largest clinical lab database to support early detection and treatment of disease, health promotion, and improved healthcare management on a global scale.About GTT:GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!25-24372: #gttqst #gttjobs