Property Operations Coordinator - Community Forward SF : Job Details

Job Title: Property Operations Coordinator Program: Eddy Street Apartments Location: 425 Eddy St Reports To: Property Operations Manager Status: Non-exempt, Non-union Wage: $27.00/hour Schedule: Monday-Friday, 7AM-3PM JOB SUMMARY: The Property Management Coordinator will serve as the primary front desk presence at our Permanent Supportive Housing site, supporting the daily administrative and operational functions of the property. Reporting to the Property Operations Manager, this role is central to maintaining smooth front office operations and ensuring a welcoming, safe, and responsive environment for all residents, staff, and guests. This position will provide culturally appropriate, trauma-informed customer service while maintaining professional boundaries and a property management lens. Responsibilities include managing front desk operations, coordinating with vendors and maintenance teams, tracking unit turnovers and inspections, supporting lease compliance communication, managing key logs, maintaining visitor records, assisting with incident documentation, and ensuring common areas remain orderly and secure. The Property Management Coordinator is a key member of the on-site operations team and plays a vital role in fostering a respectful, trauma-informed atmosphere while upholding property protocols, site security, and administrative consistency. The role requires sustained periods of standing, walking, and occasional physical tasks such as lifting, bending, filing, and organizing materials. ESSENTIAL JOB FUNCTIONS:

• Monitor and remain primarily stationed at the front desk.
• Assist in the coordination and tracking of Guest Service Specialist's schedule and coverage.
• Responsible for monitoring Guest Service Specialists perform all related job functions, training, and providing scheduling support.
• Track all work orders submitted and coordinate communication with tenants and staff.
• Assist management with the coordination and preparation of units for new tenants.
• Assist management with new tenant intakes.
• Assist management with property operations administrative functions, such as but not limited to issuing notices to tenants.
• Supervise third-party vendors as needed.
• In conjunction with site management, solicit, receive, and respond to resident input and feedback to improve site operations.
• Provide Guest Service Specialists performance feedback to management.
• Provide on-call emergency coverage, as needed.
• Adhere to established policies and procedures.
• Attend and lead meetings as needed.
• Other related duties as assigned.

BACKGROUND & EXPERIENCE:

• 2 years of prior experience as a front desk clerk.
• 1 year of experience in a supervisory capacity
• High school diploma or G.E.D.
• Previous experience working in affordable housing or lived experience in affordable housing.
• Previous experience working with the unhoused community.
• Ability to work both independently and cooperatively.
• Ability to effectively de-escalate conflict
• Comfort with technology and basic computer proficiency with email, MS Office, and/or G-Suite
• Understanding of homelessness, trauma, domestic/intimate partner violence, substance use disorder and recovery, HIV/AIDS, harm reduction, mental health disorders, neurodiversity, LGBTQIA+ communities, and systems of oppression.
• Ability to work sensitively with individuals from diverse cultures, languages, abilities, backgrounds, and identities.
• Ability to write and speak effectively.
• CPR and first aid certification required within 90 days of hire.
• TB clearance and verification of full COVID-19 vaccination within 7 days of hire.

PREFERRED QUALIFICATIONS:

• Multicultural, multilingual.
• Passion for working with at-risk client populations
• Lived experience with homelessness and/or other systems of oppression
• Strong self-awareness, cultural humility, and commitment to personal praxis
• Good organizational skills
• Good written and oral communication skills
• Knowledge of San Francisco community resources and neighborhoods

PHYSICAL REQUIREMENTS:

• Ability to stand and walk as needed throughout the shift for extended periods of time.
• Ability to lift up to 50 lbs.
• Ability to sit and use a computer, including keyboard and visual display terminal, for extended periods of time.
• Finger, hand, and wrist agility.
• Ability to complete tasks in an environment where interruptions are the norm and background noise is present.
• Ability to move through buildings, commonly including stairs, between buildings, and out in the community.

Community Forward SF (CFSF) reserves the right to revise job descriptions or work hours as required. The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties are intended to describe those functions that are primary to the performance of this job. Other job duties include those that are considered secondary to the overall purpose of this position. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. All jobs are subject to contract funding availability. CFSF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if CFSF is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.