Property and Insurance Claims Advocate - Cut N Dry Restoration : Job Details

Cut N Dry Restoration, a trusted leader in property restoration services across Southern California, is seeking a detail-oriented full-time Property and Insurance Claims Advocate to join our in-office team in Upland, CA. This full-time opportunity offers competitive pay between $22 and $25 per hour, along with a comprehensive benefits package including 401(k) with matching, medical, dental, vision, paid time off, parental leave, life, flexible spending account, employee assistance program, and a referral program. ABOUT THIS PROPERTY AND INSURANCE CLAIMS ADVOCATE JOB This position follows a Monday through Friday, 8:00 AM to 5:00 PM schedule. The role is on-site at our Upland office and may require overtime depending on claim volume and business needs. As a Property and Insurance Claims Advocate, you will oversee a rotating caseload of property insurance claims from initial intake through to final resolution. Your day will involve frequent communication with both clients and insurance carriers to ensure claims are progressing smoothly and all parties are informed. You will be responsible for analyzing settlement offers, preparing strong justifications, and negotiating with adjusters to secure appropriate reimbursements for services rendered. You will evaluate insurance policies, supporting documents, and project files to ensure accuracy and completeness. Collaboration with internal project managers and estimators will be key as you develop and support claims. All claim activity and communication will be meticulously documented in our CRM system. You will be expected to meet established performance metrics related to claim resolution and quality standards, while maintaining professionalism and accuracy throughout every interaction. Would you excel in this position? Here's what you need:

• High school diploma or equivalent
• 1+ year(s) of experience handling property-casualty insurance claims
• Familiarity with CRM or claims-management software (e.g., Salesforce, Guidewire ClaimCenter)
• Experience with or formal training in negotiation tactics
• Strong written and verbal communication skills
• Ability to interpret insurance policies, invoices, and estimates as well as work in a metrics-driven environment
• High emotional intelligence and professionalism
• Exceptional attention to detail and organizational skills
• Ability to manage multiple claims simultaneously

Prior experience in restoration or insurance billing is a plus. A bachelor's degree is also preferred, but not required. ABOUT US Cut N Dry Restoration began as a small, family-owned company with a clear goal-to deliver high-quality service that truly stands out. Since then, we've helped protect countless homes from the dangers of water damage, mold, and bacteria. Our team is made up of dedicated, IICRC-certified technicians who care about creating safe, healthy living spaces for every client. We invest in our team through ongoing training and maintain a supportive, team-focused environment where everyone contributes to our success. We know our achievements wouldn't be possible without the hard work of our employees-which is why we offer excellent benefits and some of the best pay around. If you're ready to be part of a company that values its people and the work they do, we'd love to have you on our restoration team. If you are ready to take the next step in your career and contribute to a company that values integrity, accountability, and results, be our new Property and Insurance Claims Advocate. Start by completing our initial 3-minute, mobile-friendly application today. Must have the ability to pass a background check.