Project Support Specialist - Lancesoft : Job Details

Position: hybrid. M-F 8-5p (Remote work on Friday's) JOB SUMMARY: The primary purpose of this function is to ensure that escalated concerns across all SouthStar markets are researched and resolved. The incumbent will work in an extremely high volume, fast paced and multi-tasking environment and take ownership for commercial and residential escalated customer requests received multiple channels. The incumbent is accountable for managing the formal complaint process and conducting root cause analysis on issues in order to improve customer satisfaction. The incumbent must comply with applicable federal, state and local laws, regulations and ordinances; maintain regulatory and industry relations; and adhere to key performance indicators as well as both internal and regulatory service levels. This role includes offline responsibilities. The incumbent will also be trained on other department functions and serve as a back-up when needed. Desired Qualifications: 10+ years of experience. The Project Support Specialist plays a vital role in assisting project teams to achieve their goals efficiently. They collaborate with project managers, team members, and stakeholders to ensure smooth project execution and timely delivery. Responsibilities: Documentation and Coordination: Maintain project documentation, including schedules, meeting minutes, and progress reports. Coordinate meetings, track action items, and follow up on deadlines. Resource Management: Assist in resource allocation, ensuring the right people are assigned to tasks. Monitor resource availability and resolve conflicts. Risk Management: Identify project risks, assess their impact, and propose mitigation strategies. Work closely with the project manager to minimize risks. Communication: Facilitate communication among team members, stakeholders, and external partners. Ensure everyone is informed about project updates and changes. Quality Assurance: Review project deliverables for quality and adherence to standards. Address any discrepancies promptly. Budget Tracking: Assist in tracking project expenses, maintaining budget records, and ensuring financial compliance. Qualifications: Education: Bachelor's degree in business administration, project management, or a related field. Experience: Prior experience in project coordination or support roles preferred. Skills: Excellent organizational skills Strong attention to detail Effective communication. Proficiency in project management tools (e.g., Microsoft Project, Jira) Ability to multitask and prioritize. EEO Employer LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.