Project Support Coordinator - Acro Service : Job Details

Duties:

Guest & Travel Coordination

• Manage all logistics for guest visits to Monogram Install and Experience Centers, including travel, lodging, and detailed itineraries.
• Serve as the primary contact before, during, and after guest visits, ensuring a seamless and memorable brand experience.
• Collaborate with cross-functional teams to align visit logistics with Monogram brand standards and guest expectations.

VIP Client Engagement

• Offer personalized product guidance to VIP clients, including designers, builders, and high-profile consumers.
• Consult on product features, applications, and selections to ensure alignment with design intent and performance expectations.
• Maintain comprehensive client records to ensure continuity of communication and service

Service Case Management

• Lead coordination of VIP service issues by working directly with internal support and field service teams.
• Monitor and manage service resolutions, ensuring timely communication, white-glove support, and issue closure.
• Escalate urgent service concerns when necessary, advocating for clients while protecting brand integrity.

Skills:

Required Skills

• Exceptional organizational and multitasking abilities
• Strong interpersonal and verbal communication skills
• Professional writing and email etiquette for client-facing interactions
• Ability to manage complex logistics with precision and discretion
• High comfort level working with VIP clientele and handling sensitive information

Technical Proficiencies

• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
• Experience with CRM platforms (e.g., Salesforce) preferred
• Familiarity with scheduling tools, travel booking platforms, or event logistics software a plus

Education:

Experience & Education

• Bachelor's degree preferred or equivalent professional experience
• Minimum 3 years in customer coordination, hospitality, premium brand operations, or client service
• Experience in luxury goods, home design, or appliances is strongly preferred