Project Support Coordinator - MindSource : Job Details

Title: Project Coordinator

Work Location: New Hudson, MI, 48165

Duration: 9+ Months

Engagement Description

• Resource responsible for oversight of an outbound call campaign and coordination between Service Operations teams, Senior Health Services team and vendor teams.

Duties include:

• Provisioning access to support the outbound call program
• Serving as a liaison between SHS, vendor and SO teams
• Lead meetings, such as, call calibrations, weekly touchpoints, performance meetings,
• Provide weekly performance reporting
• Ensure roster and schedules are aligned with expectations
• Coordinate training
• Call listening for accuracy and soft skills, making recommendations based on observations
• Work with business partner manager on coaching opportunities and alignment
• Monitor performance and request corrective action as appropriate

Top 3 Required Skills/Experience –

• Project Management
• Call center experience
• Leadership and analytical experience with data / operations

Required Skills/Experience –

• Excellent analytical, organizational, problem solving, verbal and written communication skills.
• Knowledge of project management tools and methodologies.
• Ability to work independently, within a team environment and with multiple priorities.
• Proficient in current industry standard PC applications and systems (e.g., Access, Excel and Word).
• Ability to work closely with the technical support team in understanding and resolving systems issues.
• Ability to develop, implement, and monitor policies, procedures, and customer service alerts.
• Support vendor in achieving performance management, KPIs and SLAs.
• Onboard and train vendor leaders or vendor trainer, as needed.

Preferred Skills/Experience – Optional but preferred skills/experience. Include:

• Health care experience
• Three or more years experience in related field

Education/Certifications – Include:

• Bachelors degree in related field required.