Project Support Analyst (Change Mgmt.) - SGS Technologie : Job Details

SGS Technologies, we are a software development and staffing company that doesn't simply talk services – we accomplish them. With two decades of experience, we use a combination of latest technological knowledge, future-driven ideas, and specialized skills for multiple forms of IT requirements.

SGS has served numerous clients nationwide in various industries and we want you to be a part of that growth and opportunity!

NOTES from the Hiring Manager:

• Person will be working with compensations, operations, creating training documentations etc.
• They would be also creating training guides for their systems/internal teams.
• Change Management in the payroll/compensation would be good to have.
• They don't need a Tech BA person on the IT side but more on the business and operations side.
• A Functional BA might work who has worked on gathering requirements, facilitating trainings with the internal team.
• Number of years of Experience doesn't matter- Jr./Seniors will work. They should have a stable job history.
• This is a temp role only.

Essential Duties and Responsibilities:

• Partner with Marketing teams to provide strategic direction, message development, and planning for the new APS system and processes

• Consult with internal and external clients and vendors to identify communication goals and objectives, recommend and execute solutions, and drive towards execution timelines

• Support stakeholder engagement by arranging meetings, events, and other stakeholder engagement activities

• Execute delegated activities and ensure others are delivering on their responsibilities to support overall project plans

• Prepare moderately complex documents such as training guides, PowerPoints, videos, and reports using office software (e.g., PowerPoint, Teams, Excel, SharePoint, Smartsheet)

• Support the development and completion of training plans, collaborating with training partners to ensure materials are developed, reviewed, and approved

Known Tasks to Be Assigned:

• Assist with documentation, planning, and execution of change management and training for field and admin teams

• Create training and facilitate a training plan for admin teams

• Assist in operational readiness tasks as needed, including:

• Creating processing calendars

• Following up on change management-related tasks

• Assisting with data conversion, data comparison, and deployment workstreams

Job Qualifications:

• Fundamental knowledge of public communications concepts, practices, and procedures

• Fundamental knowledge of change management principles, methodologies, and tools

• Skilled at managing time to handle multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment

• Proficient in office software programs and collaboration tools (Word, Excel, Outlook, PowerPoint,Teams, SharePoint)

• Demonstrated ability to execute communication and change management plans, including training and adoption strategies (digital operations change management experience preferred)

• Ability to work independently and take ownership of responsibilities

• Strong communication skills; able to partner with global stakeholders and development teams, tailoring messaging appropriately

• Ability to plan and prioritize work and hold self and others accountable with empathy and foresight

• Focus on continuous improvement; able to promptly and effectively address process breakdowns

• Detail-oriented and consistently drives results

• Ability to make good and timely decisions, especially when handling sensitive data

• Previous experience in compensation operations is a plus

Education:

Minimum of Associate's Degree