Project Manager - Merchant Experience - Compunnel : Job Details

Job Summary:Client is seeking a Project Manager to join its Launch Team. The role focuses on enhancing the merchant onboarding and launch experience by managing strategic merchant projects, internal and external communications, and milestone tracking. The Project Manager will be a keyplayer in ensuring operational efficiency, driving time-to-value improvements, and developing internal processes across cross-functional teams. This role may require up to 10% travel for merchant launches and occasional on-site presence at a DoorDash corporate office.Job Responsibilities:

• Create and execute merchant onboarding strategies to deliver a seamless and delightful experience.
• Implement cross-functional programs related to process, product, and people.
• Act as a product expert on the Bbot platform and its integrations.
• Develop merchant training materials to facilitate staff adoption.
• Conduct quality assurance testing of ordering sites before launch.
• Train merchant staff on the Bbot platform functionality.
• Identify and implement workflow improvements to boost merchant adoption and revenue.
• Contribute to the company's strategic direction and continuous process improvement.

Required Skills:

• Bachelor's degree or equivalent work experience.
• 4-5 years of experience in project management or account management.
• Strong attention to detail with proven ability to complete tasks accurately and on time.
• Excellent cross-functional collaboration and stakeholder engagement skills.
• Strong internal and external communication and presentation skills.
• Experience in driving adoption of business opportunities and enabling process improvements.

Preferred Skills:

• Experience in hospitality or digital ordering platforms is a plus.
• Comfortable working in a dynamic and evolving environment.

Education:Bachelor's degree or equivalent experience required