Project Manager - eTRANSERVICES : Job Details

eTRANSERVICES is currently bidding on this position. This position is contingent upon the successful award of a contract or bid proposal. While we are actively reviewing candidates, please be advised that the position will only be officially offered once the contract/bid has been awarded.

Duties and Responsibilities

The Program Manager shall serve as the Contractor's primary point of contact for the Contracting Officer's Representative (COR) and Government senior-level managers. The Program Manager will be responsible for the overall management, administration, and performance of the IT Service Desk program supporting 24 hours a day, 7 days per week operations. Specific duties include:

• Provide on-site leadership at the Government's central TSD office in the DC Metropolitan Area.
• Serve as the senior Contractor representative and interface with the COR and designated Government officials.
• Manage a large-scale IT Service Desk workforce (minimum 50 staff) operating continuously (24/7/365).
• Oversee service delivery across geographically dispersed Government facilities, ensuring compliance with performance standards.
• Direct staffing, scheduling, training, and operational planning to maintain uninterrupted IT Service Desk operations.
• Ensure program performance metrics are met and reported regularly to the Government.
• Identify risks and implement mitigation strategies to ensure mission continuity.
• Maintain compliance with all contractual and Government requirements.

Requirements:

• Minimum five years' experience managing a large-scale, continuous IT service desk.
• Bachelor's degree in IT, Business, or a related field (Master's preferred).
• PMP, ITIL, or HDI certifications preferred.
• Strong leadership, communication, and problem-solving skills