project manager HPM - citizenM : Job Details

project manager HPMDepartment: hotel property management Employment Type: Permanent - Full Time Location: US, New York Reporting To: head of property management US Compensation: $115,838 - $124,966 / year Description citizenM is looking for a highly motivated and accountable Project Manager to lead post-opening hotel projects, including maintenance, refurbishments, and strategic improvement projects. You will manage multiple work streams, ensure timely, on-budget delivery, and uphold citizenM standards. Preferred experience in hospitality, real estate, or facilities. This role serves as a key connection between local teams, the support office, and vendors to support hotel performance and deliver an exceptional guest experience. Key Responsibilities

• Support management of all project phases-from planning to closeout-ensuring performance and alignment with operational goals.
• Define project requirements with internal teams (Operations, HPM, Procurement) and external partners (vendors, consultants, contractors).
• Prepare scopes, plan resources, and execute contracts in line with policies and timelines.
• Oversee on-site execution with minimal guest disruption, managing risks and operational impact.
• Ensure compliance with health, safety, and quality standards on all job sites.
• Run and organize project meetings and manage communications to keep stakeholders aligned and informed.
• Provide support to internal and external teams, ensuring accountability and collaboration.
• Project closeout: handover to your Team, Manager, and Operations, update all as-built documentation, review and share key learning points.

Skills, Knowledge and Expertise

• Bachelor / Master's degree in construction, engineering, architectural (interior) background or equivalent by experience in design / build / construction / technical projects, etc.
• Relevant project management experience is required, with hospitality, real estate or retail experience preferred
• A passionate leader who brings enthusiasm to work and sets the stage for an inspired performance by his/her/their project team
• You have an interdisciplinary and creative mindset, are focused and persistent and have an end-to-end commitment
• You have experience with complex projects where various stakeholders need to come to a joint solution.
• Excellent written and verbal communication skills
• Strong team player with excellent organizational and coaching skills
• Ability to effectively and timely present reliable information
• Ability to make clear agreements and negotiate with suppliers and other third parties
• Must be guest service focused and understand the expectations of hospitality demands
• Affinity with an Agile and/or Lean approach of project management is a plus
• You have the knowledge of country specific health and safety legislation (safety rules, safety awareness information, procedure manuals)

Location and hours:

• This position will be based in the New York office, hybrid work is possible but not fully remote.
• This is a full time position
• Travel is involved, according to the number and location of projects

Benefits

• citizenM experience nights for you (and friends and family)
• Personal and professional development opportunities and programs
• Latest tech devices and all the tools you need to be successful in your role
• Medical, Dental, Vision, FSA, DCA, 401K
• Flexible public holidays
• Employee assistance program
• Varied team days and social events (from food trucks and quizzes at the office to parties on boats)