Project Based IT Manager - Synoptek : Job Details

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OverviewPosition OverviewThis is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.The Project Based IT Manager is responsible for planning, directing, budgeting, and overseeing all Information Technology functions for the assigned initiative. This role will lead the support and maintenance of infrastructure and enterprise applications, while ensuring the development and implementation of tailored technical solutions.The ideal candidate is a seasoned IT professional with a background in systems analysis and project leadership.Duties And Responsibilities

• Provide leadership and oversight for IT operations to ensure reliability, efficiency, and alignment with project goals
• Design, plan, and manage the City's network infrastructure, including servers, routers, firewalls, switches, and VPN connections
• Direct the selection, implementation, and support of hosted (Cloud-based) software solutions and VOIP/telephony systems
• Oversee the development and deployment of new applications, system enhancements, and software upgrades
• Administer and monitor IT budgets, vendor contracts, and support agreements
• Partner with stakeholders to assess business needs and provide effective technology solutions
• Supervise, mentor, and evaluate IT personnel, ensuring clarity of roles and performance goals
• Act as a primary escalation point for system issues and ensure timely resolution of technical problems
• Support cross-departmental users with ongoing technology training and operational needs
• Ensure documentation and compliance for system architecture, operational standards, and security best practices
• This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice.

Education

• Bachelor's Degree in Computer Science, Information Technology, or a related field
• Experience accepted in lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa

Job-related Experience

• Customarily has at least 5 years of experience as a Senior Systems Analyst, Project Leader, or similar IT leadership role
• Proven experience in systems design, infrastructure deployment, and enterprise solution implementation

Job-related Skills/Attributes

• Synoptek core DNA behaviors:
• Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
• OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
• Results: Solutions focused and driven to resolve conflict quickly and Proactively looks for opportunities to contribute to the company's business goals
• Growth: Willing to learn and ask Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
• Team: Embraces both customers and colleagues as team Ability to be flexible, respectful, engaged and collaborative
• A strong understanding of industry trends and standards
• Demonstrated ability to manage complex technical projects and cross-functional teams
• Strong knowledge of network systems, cybersecurity, cloud applications, and enterprise tools
• Skilled in budgeting, vendor negotiations, and IT governance
• Excellent written and verbal communication skills with an ability to translate technical concepts into user-friendly terms
• Solutions-oriented with a strong customer-service mindset
• Ability to lead through influence, collaboration, and accountability

Working ConditionsWe live by the motto ‘work hard, play hard' and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results.Work is performed primarily in an office or remote environment. The final location is based on business need. May be subject to time constraints and tight deadlines. May require occasional travel.EEO StatementWe are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.FLSANon-Exempt

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesIT Services and IT Consulting

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