Job Title(s): Program Specialist (I, II, III)
Reports to: OPERATIONS & COMPLIANCE DEPARTMENT
Position Summary:
Must be energetic and self-starting individual with a professional demeanor and appearance. The program specialist will assist in the following areas: post-secondary education, education planning, career planning, tutoring, and job readiness. Oversee onboarding processes of consumers with the admission process. Must have thorough knowledge of our product and service offerings.
Duties and Responsibilities:
Assist consumers with post-secondary educational goals and training.Assist consumers with note-taking, tutoring, and in-class support as needed.Assist consumers with schedule and maintenance of student school portals/systems.Provide consumers with 1:1 support in class and on campus as needed.Provide consumers with transportation to and from school.Assist consumers with career planning and job readiness skills.Assist consumers with on-the-job training and coaching.Provide consumers with additional coordinated family support services and resources.Plan and coordinate the development, implementation, and execution of sub-programs, special projects, and other initiatives designed to achieve the overall mission, goals, and objectives of the program.Oversee and administer all facets of the day-to-day operations of the various programs and activities related to the position.Serve as a liaison with internal and external constituencies on all matters relating to program activities; represent the organization with respect to program activities on a local, regional, and/or national basis.Plan, develop, and implement strategies for identifying and generating funding and/or resource opportunities for program activities, including the development of grant and other fundraising proposals.Advise on operating goals and objectives for the program; identify opportunities to enhance program operations to achieve greater efficiencies and effectiveness and to fulfill program objectives outlined within the contract/grant.Address, respond to, and resolve company complaints from consumers, guardians, consumer families, third parties, regional centers, etc.Review, edit and approve SIR (Special Incident Reports).Assist with onboarding and job development for consumers and new staff.Proofread and correct internal documents, marketing materials, presentations, and reports.Maintain compliance of logs, internal documents, and other forms/orders in the office.Maintain and track expiration dates of consumer/internal documents and company documentation (certifications, licensing, permits, etc.).Create marketing communications, social media posts, and newsletters as needed.Qualifications:
Ability to multi-task and meet deadlines; strong organizational skills.Proficiency in Microsoft Applications (Word, PowerPoint, and Excel).Proficient in written and verbal communication.Attention to detail and data entry with minimal errors.Must be 18 years of age.Health Screening Clearance with TB clearance results.Fingerprint Clearance prior to hire.Signed Criminal Record Statement.Signed Dependent Adult Abuse Reporting Requirement.References and verification of experience will be checked and cleared by Human Resources.AA Degree and/or Equivalent experience.Clean DMV record (H-6 Print Out).Proof of Full Coverage Auto Insurance.CPR Certification.Bi-lingual is a plus.Benefits:
401(k)401(k) matchingCompetitive salaryDental insuranceFlexible scheduleHealth insuranceOpportunity for advancementPaid time offVision insuranceWellness resourcesPerks & Incentives:
Benefits after 90 daysPTO after 90 days#J-18808-Ljbffr
