Program Manager (TOP Opportunites) - Goddard Riverside : Job Details

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Job DetailsJob Location: TOP Opportunities - New York, NYPosition Type: Full TimeSalary Range: $66300.00 - $75000.00 Salary/yearDescriptionOrganization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City's leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.Program Description: TOP Opportunities is a program of Goddard Riverside Community Center that provides vocational training and job placement to prepare underemployed adults for success in the workplace by applying the evidence-based model of Individual Placement and Support to help program participants achieve their goals and compete in the workforce. We work with adults with severe and persistent mental illness and co-occurring barriers to employment, including long term homelessness, substance use, learning disabilities and justice histories.Position Summary: The Program Manager is responsible for supporting the Director of Employment & Rehabilitation in the overall management of the program. The Program Manager plays a major role in ensuring that participants receive services that meet regulatory and agency standards and that records are kept in compliance with those standards. This position is central to fostering the mission and goals of the agency and managing the various state and city contracts including: DOHMH, OMH and ACCES-VR. Integration of the social enterprise business, Green Keepers, into our employment services is also a key part of implementing employment opportunities. The position requires a thorough understanding of relevant service delivery concepts and structures, including strong knowledge and experience with mental health systems, Social Security, and the ability to access and negotiate the full range of services for recipients.Schedule: Monday-Friday (9am-5pm; 8am-4pm)Salary Range: $66,300 - $75,000Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate's number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.Roles, Responsibilities, And Essential DutiesRoles, Responsibilities and Essential DutiesCoordinate the team's provision of all clinical and employment services, including entitlements, assessment & service plans, linkages to other programs, clubhouses, education, and recovery.

• Supervision of Staff
• Provide direct supervision to two Career Counselors, office staff and interns/trainees.
• Lead and coordinate weekly team meeting
• Ensure that all documentation (including, but not limited to, progress notes, service plans, health forms, reports, billing, etc.) is completed by direct service staff in a timely manner and within established deadlines as per agency and funding sources standards; provide coaching on TOPOP policies and practice
• Train staff on the use of AWARDS database, NYC Med, ACCES-VR and NYESS; troubleshoot problems
• Manage data and performance measures using results framework tool and provide data analysis
• Oversight of participants' earnings and benefits counseling
• Participate as a team member; manage a small case load
• Collaborate with staff in other GRCC programs to coordinate client service
• Attend staff meetings, case conferences, training programs and supervision meetings
• Participate in planning and leading group activities
• Manage referrals, intakes and enrollment process
• Oversee recruitment of new referral sources and coordinate outreach presentations in the community in person or virtually
• Maintain an active resource directory including creation of a job bank
• Other
• Serve as Acting Director in the Director's absence
• Assist Director in serving as liaison to other community services; attend meetings and develop new linkages
• Oversee Job Development Activities, including the development of new employers and Green Keepers Customers
• Work with Green Keepers Social Enterprise Business to onboard and train new Green Keepers
• Other duties as required

Qualifications/Educational Requirements

• Master's Degree preferred; bachelor's degree with five years' vocational rehabilitation and/or job placement experience required
• Experience working with individuals with severe and chronic mental illness
• Job Development and Vocational Rehabilitation Experience a must
• Enthusiastic Team player
• Bilingual (English and Spanish) a plus
• Valid Driver's license and a driving record that meets the agency's auto insurance guidelines (including at least one year of driving experience and no suspensions within the last 3 years) strongly desired

Skills, Knowledge And Abilities

• Strong supervisory and administrative skills
• Excellent crisis management skills.
• Ability to interface effectively and efficiently with colleagues to ensure quality services and program operations.
• Excellent problem solving and decision-making skills
• Ability to identify and facilitate necessary programmatic change.
• Attention to detail
• Strong writing and verbal communication skills
• Knowledgeable of benefits system
• Knowledge of government contracts such as ACCES-VR and DOHMH as well as Electronic Health Records.

Computer Skills: To perform this job successfully, an individual should be:

• Able to work both virtually and in person to provide services and prepare participants to work in a virtual job market
• Able to work in the Microsoft Office Suite, should especially be proficient in Word, Excel and Outlook
• Able to use or learn to use AWARDS database
• Familiar with cloud-based payroll platforms such as Paycom (supervisor/manager functionality)
• Able to use or learn other electronic databases, programs, and funder-related software as needed

Physical Requirements

• Significant computer work;
• Occasional lifting of up to 50 lbs.
• Frequent off-site travel for job coaching and job development purposes

Work Environment

• Indoor office setting
• Off site visits to employment sites and Green Keepers outdoor work sites

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionProject Management and Information Technology
• IndustriesNon-profit Organizations

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