Program Manager, SIS Undergraduate Education - American University : Job Details

Program Manager, SIS Undergraduate Education page is loadedProgram Manager, SIS Undergraduate EducationApply locations Main Campus (Washington, DC) time type Full time posted on Posted Yesterday job requisition id R2893

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Department:

School of International Service

Time Type:

Full time

Job Type:

Regular

FLSA Status:

Non-Exempt

Work Modality:

Hybrid 01 (On Campus 3-4 Days/Week)

Union:

SEIU Local 500 - Provost & Enrollment DivisionThis position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

Job Description:

Summary:

The Program Manager, SIS Undergraduate Education manages and executes program operations for the SIS Undergraduate Program. Under the supervision of the Associate Dean for Undergraduate Education, the Program Manager designs and implements administrative procedures related to program operations and events, the SIS Student Emergency Fund, student organization support, student recruitment and retention, scholarships and awards. This position liaises with other offices both within SIS and campus-wide, particularly, the SIS Office of Financial Operations (OFO), SIS Undergraduate Advising, SIS Departments, SIS Events, and AU's Offices of Enrollment and Financial Aid. This position will require a strong grasp of the school's and AU University's procedures and IT systems.

Essential Functions:

1.) Undergraduate Program Management

• This position works with the Associate Dean of Undergraduate Education to design, implement, and periodically review the program's administrative and operational policies, procedures, and guidance, and designs and executes systems to make program decision making more data-driven.

• Working with the Associate Dean of Undergraduate Education to establish annual budget needs and oversee and track the spending of the Undergraduate office and other budgets under its oversight, to ensure it is in line with strategic goals.

• The program manager is responsible for managing the logistics of program-related activities and events.

• This position also works with programs overseen by the undergraduate office (e.g. Undergraduate Research, Global Scholars, and SIS Honors Program) to provide guidance on financial, operational, logistical and personnel activities.

• In collaboration with the Office of Financial Operations, they provide guidance to faculty program directors and staff on applicable financial policies and procedures, and perform select human resources functions, budget review and forecasting, reimbursement processing, credit card expenditure reconciliation, and vendor maintenance, including contract coordination .

• They also generate Professional Services Agreements and process program payments, honoraria and all other payment requests.

• The Program Manager hires, onboards/trains, and supervises student workers.

• Responsible for orienting and training students to maintain the office's operational needs and coverage.

• They are responsible for creating training documents and materials to ensure operational efficiency and continuity.

• The program manager ensures there is sufficient office and event coverage by managing student schedules and ensuring they are equipped with the information they need to provide accurate information.

• This position has oversight of the undergraduate program email and other communication mechanisms.

• The program manager maintains and updates the undergraduate program websites, maintains effective communication with SIS offices and current students, and administers the program's Canvas page and email accounts.

• They also coordinate and create materials for outreach to prospective and admitted students.

2.) Student Emergency Fund, Applications, Award and Scholarship Administration

• The program manager serves as the SIS Student Emergency Fund Coordinator.

• They consistently monitor applications to the emergency fund, conduct intake calls for additional application details, communicate with decision-makers as needed to provide students with a timely determination on their application, and process student payments by working with OFO, Accounts Payable, and Foreign National Specialists as needed.

• They maintain records of the fund and provide data and reports to the SIS Development team.

• The program manager oversees processing of student applications for specific undergraduate programs (ex. SIS Honors) and endowed scholarships, including preparing and presenting application packages to relevant committees.

• They manage undergraduate endowed scholarships during the application cycle, which include: providing information regarding eligibility and application process to students; notifying scholarship recipients of their selection and advising them on procedures for accepting and verifying conditions of award; and submitting scholarship payment requests for each new awardee as well as for previous years' recipients of renewable awards.

• The program manager also oversees the nomination process for annual University and SIS student awards, which includes creating a timeline for the nominations process, tracking nominations, and working with the selection committee to review and select University award nominees and SIS award recipients.

3.) Student Organization Support

• The program manager oversees administrative support for the American University International Relations Society (AMIRS) for competitions and events.

• These duties include assisting with Model UN travel/lodging; and managing the SIS finances provided in support of the club, including deposits, expenditures, reimbursements and other financial transactions related to event planning and implementation.

• The program manager works with the Assistant Dean for Student Affairs in coordinating with the Undergrad Student Council in relation to event planning and council operations.

• They also coordinate with the Council to secure volunteers to meet with prospective students and to participate in undergraduate program events.

• The program manager manages annual member recruitment and induction cycle for AU's alpha chapter of Sigma Iota Rho (SIR).

• Messaging eligible students with SIR information and invitation to apply; responding to student inquiries regarding eligibility and the application process; partnering with SIS Advising to verify that applicants have met the completed coursework requirements; collecting membership dues and working with OFO to generate payment to the SIR national office; and coordinating with the SIR national office regarding dues submission and induction of new members.

4.) Data Management and Undergraduate Program Evaluation

• The program manager organizes and coordinates the evaluation of various components of the SIS undergraduate program.

• They use tools such as Excel, Qualtrics, and BI/MicroStrategy to analyze program data and develop reports about school performance, student trajectories and retention, course assessment, and student surveys.

• The program manager completes projects and duties as assigned by the Associate Dean for Undergraduate Education.

• The projects can include, but are not limited to, data collection, data analysis, surveying students, drafting memos, and developing presentations.

5.) Event Planning

• The program manager plans and executes annual and periodic events related to, but not limited to: commencement, welcome /orientation, admissions and enrollment, SIS awards, training and information, student research, and other aspects of the undergraduate program.

• They secure participation by alumni, students, and others as needed for admissions and other events.

6.) Other Duties As Assigned

Supervisory Responsibility:

• This position will supervise up to two graduate and undergraduate student workers.

Competencies:

• Championing Customer Needs.

• Evaluating and Implementing Ideas.

• Developing Plans.

• Making Accurate Judgments and Decisions.

Position Type/Expected Hours of Work:

• Full-Time.

• 35 hours per week.

• This position has a hybrid work arrangement with 4 days a week on campus, subject to change depending on program/university needs.

Salary Range:

• $32.01-$34.62 per hour.

Required Education and Experience:

• Bachelor's degree or equivalent.

• 3-5 years of relevant experience.

• Knowledge of the Microsoft Office Suite, including PowerPoint, Word, Excel, and Teams.

• Strong written and oral communications and interpersonal skills.

• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities.

• Ability to work collaboratively and respectfully with diverse constituencies.

• Experience processing, tracking, and reviewing payments and other financial documents.

Preferred Education and Experience:

• 5-8 years of relevant experience.

• Familiarity with Office 365 or similar email clients.

• Internet research skills and knowledge of Share Point and Google Drive.

• Experience with Workday.

• Marketing experience and/or experience using social media platforms in a professional capacity.

• Familiarity with InDesign, Photoshop, and Canva.

• Familiarity with academic settings.

• Interest in and/or experience with the field of international studies.

• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite.Click here to learn about American University's unique benefit options .

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.

• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.

• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• American University is an E-Verify employer.

Current American University Employees

American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log intoWorkdayand select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email [email protected] .

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively Protected Bases ) in its programs and activities.

About Us

American University is a student centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world.

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