Program Manager, Network Infrastructure Solutions - National Cable Television Cooperative : Job Details

Description

Job Summary:

As Program Manager for NCTC's Network Infrastructure Solutions, you'll be the driving force behind the delivery and performance of essential services that power member connectivity—like IP Transit & Transport, colocation, wholesale, analytics, and content delivery networks.

In this role, you'll ensure our infrastructure services run smoothly, reliably, and with a constant focus on quality and member satisfaction. You'll lead day-to-day operations, support member onboarding and renewals, troubleshoot service issues, and work to continuously improve the experience and outcomes for our members.

You'll also play a key role in building trusted relationships with our members, helping them get the most value from their infrastructure services, identifying new opportunities to expand adoption, and supporting their long-term success. If you're passionate about problem-solving, process improvement, and helping entrepreneurial providers stay connected and competitive, this is your opportunity to make a real impact.

About NCTC

NCTC is a fast moving, mission-driven not-for-profit buying cooperative that fuels the success of hundreds of entrepreneurial broadband, cable television and telecom member companies across the country. By aggregating our members' buying power and creating transactional efficiencies, we help them access better deals on television content, streaming platforms, hardware, connectivity, and cutting-edge technology – so they can focus on growing their businesses and serving their communities.

The NCTC Ethos

At NCTC, we're driven by a simple but powerful mission: to help our members thrive. Our team is united by a passion for empowering small and midsize broadband providers to compete and grow in a rapidly evolving industry. We believe in collaboration, curiosity, and action—and we're looking for people who share that mindset.

If you're energized by change, inspired by innovation, and eager to make a real impact on the future of connectivity in the United States, you'll find a meaningful place here. NCTC offers competitive salaries, remote, in-office and hybrid officing and a generous benefits package.

Salary Range:

The salary range for this position is: $80,000 to $100,000 with bonus eligibility. Candidates expecting a higher salary should demonstrate the following qualifications:

· Established Industry Knowledge. Multiple years of direct experience in telecom or broadband infrastructure management with a preference for roles involving vendor coordination, client service connectivity delivery.

· Technical Proficiency and Certifications. Candidates with advanced technical skills or relevant certifications that directly support the management and optimization of IP Transit, CDN, or colocation services.

· Experience Launching or Scaling Network Services. Applicants who have successfully launched, scaled, or improved infrastructure services (e.g., IP Transit, CDN, DIA analytics) across multi-site or multi-client environments.

Officing Expectation:

· This position may be performed full time from the NCTC office, hybrid, or fully remote (from Kansas or Missouri)

Work Schedule:

The schedule for this job is 8:00 AM to 5:00 PM Central.

Generous Benefit Package Includes:

· Choice of subsidized healthcare plans for individuals and families

· Health Savings Accounts with significant employer contributions

· 401K Plan with as much as a 10% match of your salary

· Company paid vision and dental insurance

· Company paid Short Term and Long-Term Disability Insurance

· Company paid life insurance

· Paid Time Off

Responsibilities & Essential Functions:

• Ensure Network Infrastructure products and services align with member needs.
• Analyze member needs and requirements for products and services to inform NCTC on strategic service evolution.
• Track and report performance metrics to guide infrastructure strategy and improvements.
• Deliver ongoing support and training to members for successful adoption of NCTC products and services.
• Manage onboarding and renewals to provide a seamless member experience.
• Support revenue retention and growth through efficient onboarding and renewal processes.
• Conduct service quality audits, identify and address member issues and engage with partners to help resolve service outages as needed.
• Coordinate with partners and billing team to resolve disputes.
• Track service metrics to improve quality and adapt support based on member needs.
• Supports business development by identifying and communicating opportunities to purchase and deploy additional NCTC services.
• The position requires occasional travel to support NCTC business needs which may include flexible hours and weekends.
• Other duties and responsibilities aligned with managing NCTC's members' experience with Network Infrastructure Solution services.
• Positively represents NCTC in its relationships with external constituencies.

Requirements

Required Skills & Qualifications:

• Industry Knowledge:

• Operational Management:

• Member Support:

• Analytical Skills:

• Collaboration:

• Communication:

• Project Management:

• Technical Proficiency:

Education & Experience

• Bachelor's degree in engineering, business administration, marketing, information technology, or a related field.
• 4–7+ years in program management, network infrastructure, or operations, with minimum of 3-5 years managing network service delivery and/or technical customer support.