Program Manager II - Jobs via Dice : Job Details

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, INSPYR Solutions, is seeking the following. Apply via Dice today!Title: Developer Support Project Manager IILocation: remoteDuration: 12+ month contractCompensation: $48.00 - 67.00/hr.Work Requirements: , Holders or Authorized to Work in the U.S.The Developer Support Operations team is seeking an experienced Developer Support Project Manager to join our team on a contract basis.About the Role:We are looking for a highly motivated and experienced program manager to help with shaping the development and implementation of our Developer support strategy. The successful candidate will work closely with cross-functional teams to build, innovate, and advocate for support solutions that meet the needs of DevelopersResponsibilities:Work closely with the Program Manager for Developer Support Foundations to understand and define business requirements for Developer support;Manage operational and technical projects, provide documentation, and frequently communicate status, progress, and roadblocks to XFN and Leads;Understand stakeholder landscape and communicate effectively across many levels;Advocate for developer support by creating advocacy and visibility into successes, and changing external sentiment through stronger visibility and market recognition;Gain supporting insights through data and tell stories through data to inform decision-making.Minimum Qualifications:Strong experience in managing projects, including project planning, execution, and deliveryExcellent communication skills, including the ability to present to XFN audiences and build strong relationships with team and XFN stakeholdersStrong experience with data analysis and interpretationExperience with Salesforce or similar CRM systemsCuriosity in product development and a passion for advocating for AI-focused support solutionsDomain-level expertise in developer support, including support systems, vendor operations, and operational knowledgePreferred Qualifications:Experience working in a fast-paced, dynamic environment and dealing with ambiguityFamiliarity with the VR or gaming industryAbility to work effectively in a global, large-scale, complex environmentStrong analytical and problem-solving skillsEducation/Experience:Bachelor's degree in a technical, legal, or business-related fieldWorking in compliance, privacy, or a regulatory environmentPrivacy or Project Management (PCP) certifications preferredExperience In Tech (preferred)Typical Day in the Role:Manage multiple projects simultaneously, including building a unified backend for developer support and innovating how a unified entry point should look for developersCoordinate with cross-functional teams, including product management, engineering, and designCommunicate with stakeholders, including senior leadership, customers, and partnersAnalyze data, report on metrics, and make informed decisions to inform decision-making

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionProject Management and Information Technology
• IndustriesSoftware Development

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