Program Manager - Global Commercial Services Technology - American Express : Job Details

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Key Responsibilities:

Strategic Program Management

• Collaborate with leadership to develop and execute a strategic program roadmap that aligns with the organization's objectives.
• Lead the planning, coordination, and execution of high-impact programs, ensuring alignment with business priorities and timelines.

Stakeholder Engagement

• Build and maintain strong relationships with key stakeholders, including engineering leaders, product owners, and business partners.
• Facilitate communication and collaboration across cross-functional teams, ensuring a unified approach to achieving program goals.

Risk Management

• Identify potential risks and issues associated with programs and implement proactive mitigation strategies.
• Monitor and report on the status of programs, providing timely updates to leadership on progress, challenges, and resolutions.

Resource Allocation and Budget Management

• Work closely with the leadership to allocate resources effectively, ensuring the optimal use of talent and budget for program success.
• Track and manage program budgets, making recommendations for adjustments as needed.

Continuous Improvement:

• Drive continuous improvement initiatives within Global Commercial Services, identifying opportunities to enhance efficiency, streamline processes, and implement best practices.
• Foster a culture of innovation and adaptability, staying informed about industry trends and emerging technologies.

Qualifications

- Bachelor's or Master's degree in Business, Project Management, Engineering, or related field.

- Proven experience as a Program Manager in a technology or engineering environment.

- Strong understanding of project management methodologies and tools.

- Excellent communication, presentation, and interpersonal skills.

Preferred Qualifications

- Project Management Professional (PMP) or other relevant certifications.

- Experience working in the financial services industry.

- Familiarity with Agile/Scrum methodologies.