Program Manager for Support Services - RCM Health Care Services : Job Details

Job Description Gorgeous Community Health center with locations in Manhattan and Queens, is currently seeking and experienced Program Manager for Support Services to join their dynamic and growing team. This Program Manager position is based in their Queens location and comes with a very competitive salary and benefits package. The major programs are healthcare case management, grant funded case management, food and nutrition, and support groups. Please apply for more details! Program Manager for Support Services Location: Queens, New York Salary: $58,500 - $78,000 DOE Essential Functions and Responsibilities:

• Ensure overall compliance of programs assigned under the department of support services at Queens location such as service deliverable level, quality, budget, and reports.
• Assist the Associate and Assistant Director of Support services with grants management including to create the assigned projects under Support Services Department on revenue projection and expense budget.
• Recruit and hire program staff assigned.
• Provide clinical and administrative supervision to staff by chart review, face to face case discussion and performance reviews.
• Actively participate in multidisciplinary meeting.
• Develop and execute recruitment and enrollment plan to increase client base for
• Support and manage staff to meet quality and quantitative requirements.
• Perform quality assurance and quality improvement activities.
• Maintain and update educational and promotional materials.
• Troubleshoot any crisis with clients, medical providers, and mental health providers.
• Work closely with other programs and departments in the organization to ensure a high quality comprehensive continuum of services.
• Submit both external and internal reports on timely fashion.
• Implementing and providing Support Services related training to the staff.
• Actively participate in any organizational activities (meetings, events, etc.).
• Represent the agency at various venues to promote agency services.
• Performs other activities as assigned.

Qualifications:

• BA/BS relevant field with 5 years full time experience in relevant field required. May consider advanced degree in social work, human services, mental health or equivalent with 3 years of full-time experience.
• Two (2) years of supervisory experience to paid staff preferred.
• Experience working with target populations strongly preferred. The target populations: individuals with Serious Mental Illness, Children and family, immigrant, developmental disabilities, serious substance use disorders (SUDs), chronic hepatitis, LGBT, high risk of or living with HIV/AIDS and/or Asians and Pacific Islanders.
• Appreciation of and commitment to mission and values.
• UAS-NY certification required within 3 months of hire.
• Familiarity with managing government funded contracts preferred.
• Fluency in Spanish and/or Asian languages a plus.
• Ability to perform public speaking and making presentations in a professional manner representing Community Health Center.
• Ability to use and adapt to various applications (Outlook, Word, Excel, PowerPoint, eCW, eICARE, AZARA, HCS, Healthix, MAPP, PSYCKES, etc) required.
• Ability to work flexible hours including some evenings and weekends