Program Manager, Fellowship Experience - ZipRecruiter : Job Details

Overview

Job Title: Program Manager, Fellowship Experience

Functional Team: Program Team, Regional Impact

Job Type: Full-Time

FLSA Classification: Exempt

Location: Hybrid in New York

Desired Start Date: September/October 2025

Direct Supervisor: Associate Director of Program, New York

Who We Are

COOP is building a diverse movement of upwardly mobile first-generation college graduates overcoming underemployment through digital skills and peer connections. We connect un-/underemployed first-gen graduates to one another within cohorts and across cohorts to help members build peer professional networks and achieve upward economic mobility, career readiness, and successful employment outcomes.

Our intervention for underemployed graduates has produced wage outcomes for thousands of first- and low-income grads in New York, California, Illinois, and Florida. Within 12 months of program completion, three-in-four COOP alumni are fully employed.

Learn more about COOP Careers' here:

• coopcareers.org/mission
• coopcareers.org/impact

Our Workplace

COOP is an alumni-led organization where we bring our authentic selves to work every day. Over 60% of our staff members have been program participants, creating a mission-driven culture with deep community connections. We are guided by three pillars — Head, Heart, and Hustle — and approach our work with empathy, curiosity, and purpose.

Our teams span NYC, Bay Area, Los Angeles, Chicago, and Miami. We meet virtually each month for learning and professional development and gather regionally in person each month to build connections. We approach our mission with resourcefulness and optimism while keeping work enjoyable.

What You Will Do

The Program Manager, Fellowship Experience is a key member of the Program Team, responsible for day-to-day operations and the experience of a regional portfolio of COOP fellows and new alumni. This role coordinates and executes cohort-based programming, fostering a supportive environment from training through job placement. You will work with a core team to ensure high-quality program delivery, support fellows and new alumni in achieving career readiness milestones, and build strong relationships within cohorts.

In addition to overseeing program logistics and curriculum implementation, you will mentor and support COOP Captains — alumni who serve as near-peer coaches to current fellows. This role also monitors program data, identifies trends, and develops improvements to strengthen retention, engagement, and employment outcomes.

The ideal candidate brings a passion for educational equity, strong operational and interpersonal skills, effective coaching, and thrives in a collaborative, fast-paced, mission-driven environment.

Responsibilities

• Cohort Management (30%)
  • Partner with a core team to deliver programming for an assigned portfolio of cohorts from training through job attainment.
  • Build and maintain authentic relationships with fellows and new alumni.
  • Maintain virtual and in-person presence for Phase 1 (Weeks 1-16) and support logistics of both virtual and on-site programming.
  • Attend Phase 2 and Phase 3 alumni workshops and employer/community events as appropriate.
  • Oversee the resume, cover letter, and LinkedIn review process to ensure career readiness criteria by end of Phase 1.
  • Provide direct group or individual support to fellows on performance, time management, and career concerns.
  • Collaborate with Partnerships Manager to identify and match candidates with curated employer opportunities.
• Program Delivery (25%)
  • Coordinate and distribute program materials during Phase 1.
  • Oversee the Client Project implementation with Captains guiding fellows to meet requirements on time.
  • Collaborate with Partnerships to manage region-specific event logistics for employer partner events.
• Data Collection & Management (20%)
  • Track fellow data in relevant systems and distribute program surveys to achieve target completion rates.
  • Monitor data to identify trends and interventions to improve retention, career readiness, and employment outcomes.
  • Share data insights to support real-time regional program decisions.
• Captain Management (20%)
  • Manage a portfolio of Captains, providing guidance and resources for effective curriculum facilitation.
  • Conduct regular check-ins and provide feedback on program delivery; facilitate workshops as needed.
  • Act as mediator between Captains and fellows to resolve conflicts and implement interventions.
  • Review Captains' timesheets and ensure policy compliance.
• Other Duties (5%)
  • Contribute to regional or program initiatives and provide input to strengthen operations and evaluation.

Who We Need

• 2-3 years of experience in career development, workforce programming, coaching, or a related field supporting college students or early-career professionals.
• Strong facilitation and coaching skills on career readiness topics such as resume development, interviewing, and job search strategy.
• Proven ability to build trusting relationships with professionals from historically underrepresented backgrounds.
• Effective project and people management skills with experience coordinating program logistics and supporting peer leaders or volunteers.
• Comfortable with data collection and systems for tracking outcomes (e.g., Salesforce, Prentus, or similar).
• Proficiency with Google Workspace and ability to learn new tech platforms quickly.
• Willingness to work non-traditional hours (virtual or in-person) and periodic onsite work as needed.
• Deep commitment to equity, inclusion, and COOP's mission to close the social capital gap.
• Bachelor's degree or equivalent combination of education and experience required.

Who You Are

• Workload Management – Breaks down tasks and executes them on time, adjusting as needed.
• Initiative & Results-Driven – Creates action plans to drive decisions and outcomes, adjusting for factors that affect results.
• Collaboration – Works with a collective mindset to achieve shared goals with accountability.
• Data Mindset – Analyzes data to identify insights and make data-driven decisions for operations/strategy.

What We Offer You

• Base Annual Salary: $60,000 - $65,000 (commensurate with experience)
• Generous vacation policy and wellness time
• 100% employer-funded medical, dental, and vision coverage for you (80% for dependents)
• Flexible spending account benefits
• 401(K) retirement plan with 4% employer match

Hybrid Working Policy

COOP's hybrid workplace balances at-home flexibility with in-person collaboration. Monthly in-person time and regional gatherings support teamwork and culture.

Currently, team members work remotely with monthly in-person team days at designated locations or a mutually convenient coworking space.

Policy

All employees must reside within commuting distance of a COOP Program site in specified cities and states.

Equity and Inclusion

COOP provides equal employment opportunities to all applicants and seeks to build a diverse staff representative of the communities we serve.

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