Program Manager - Developing Brain Institute - Children's National Hospital : Job Details

The Program Manager will participate to plan, implement, manage and evaluate service/department activities for Children's National Medical Center in accordance with accepted national standards and administrative policies. Qualifications: Minimum Education Bachelor's Degree Related field (Required) Master's Degree Business, Healthcare Management or Finance (Preferred) Minimum Work Experience 5 years Related and progressive experience (Required) 3 years Management/supervisory experience (Required) 3 years Experience in writing/ communications, healthcare administration and non-profit management (Preferred) Required Skills/Knowledge Familiarity and experience with electronic database research tools, including use of the Internet. Understanding of management information systems and technology is helpful. Full command of Microsoft Word, Excel and/or similar software applications. Functional Accountabilities Service/ Program Administration and Implementation

• Implement strategic plan through management of day-to-day operations of department/ service area; troubleshoot operational issues and

• develop action plans to resolve.

• Collaborate with Director on significant operational issues/barriers.

• Assist Director in development, implementation and evaluation of services, programs, policies and procedures, and performance standards to achieve departmental goals.

• Develop and implement systems to monitor and improve performance and service quality.

• Prepare documentation and projections to support the operating and capital budget planning process.

• Evaluate and recommend purchase of new equipment needed to maximize productivity and quality of care.

• Implement actions to facilitate meeting budget requirements and administer programs within budgetary guidelines.

• Monitor monthly performance reports and budget variances and resolve discrepancies as needed.

• Evaluate reimbursement and denial trends and develop and implement action plans to address issues.

• Assist in the development, evaluation and implementation of new ventures, services and partnerships.

• Work with the Director to develop evaluation tools to measure each aspect of clinical delivery.

• Identify new sources of funding and write template proposals.

• Assist Foundation to prepare grant reports two weeks prior to due date, include expense report/statements for director's edit and approval.

• Monitor monthly special purpose funds performance reports and resolve discrepancies as needed.

• Collaborate with director in all hiring and disciplinary actions.

• Ensure all personnel records are complete and annual reviews are completed in a timely fashion.

• Ensure all personnel are in compliance with Occupational Health requirements.

• Ensure all clinical personnel are in compliance with the Medical Staff Office.

• Ensure training and competency of all administrative staff with documentation as required by JCAHO standards.

• Manage all employee grievances, worker's compensation, or occupational health concerns in collaboration with the director and the appropriate CNMC department.

• Collaborate with Government and Community Affairs department to schedule mobile medical units at community events.

• Serve as the liaison between CNMC, CHP-DC and community leaders.

• Ensure the availability of promotional items at community events.

• Develop business plans for new programs, sites, or equipment.

• Create project plans with milestones, deliverables, and accountability assignments.

• Deliver projects on time and on budget.

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

• Monitor clinic flow, to implement performance improvement initiatives to ensure physician and staff productivity .

• Ensure the reconciliation of patient visits with charge documents and the timely submission of charge tickets and statistics.

• Participate in the establishment and revision of procedures, performance standards and productivity targets for the administrative staff.

• Ensure a safe, secure and clean work and patient care environment; include full functionality of equipment; interact with the applicable business contacts/service vendors to ensure the availability of services and compliance with JCAHO standards.

• Monitor space utilization to ensure that proper use of space and expansion needs are met.

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

• Anticipate and responds to customer needs; follows up until needs are met

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

• Use resources efficiently

• Search for less costly ways of doing things