Program Manager, Business Process Excellence - Tekwissen : Job Details

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a media and entertainment company that develops, produces, and markets entertainment, news, and information. It owns and operates a portfolio of news and entertainment television networks, a motion picture company, television production operations, a television stations group, theme parks, and a suite of Internet-based businesses. Position: Program Manager, Business Process ExcellenceLocation: New York, NY 10020Duration: 4+ MonthsJob Type: Contract Work Type: OnsiteShift: (Mon-Fri) (9.00 AM-6.00 PM)Job Description: Responsibilities:

• Global Controllership - Business Process Excellence
• The Global Controllership - Business Process Excellence team is responsible for the roll out and the day-to-day management of our internal Business Process Excellence program ().
• The Business Process Excellence team facilitates kaizens and provides coaching and guidance to the Global Controllership team on continuous improvement.
• Our geographical scope spans four main locations; Amsterdam, London, New York and Los Angeles.

Job Overview

• The Business Process Excellence Program manager will be accountable for:
• executing and evaluating the Business Process Excellence Program providing training, coaching and guidance to the Global controllership team facilitation and management of process improvement initiatives
• This includes engaging with employees across all levels of the organization to identify and scope Business Process Excellence related improvementopportunities, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvement in cost, customer and employee experience.
• The successful candidate will be a fast, clear and independent thinker who is naturally curious about end-to-end processes, is metrics and number savvy with an analytical mindset, has proven change management experience and has the ability to thrive in a fast-paced, customer-centric and ever-changing environment.
• Business Process Excellence Program execution
• Design, plan, organize, facilitate and follow-up on trainings, projects and events with the ability to switch back and forth between facilitative leader and driver as situations dictate
• Coaching of cross functional teams to ensure delivery of disciplined, data-driven, well-documented improvement initiatives
• Train and coach teams on KPI selection and design
• Encourage, motivate & foster an environment for teams to be receptive to change
• Global tracking of strategic goals and projects and facilitation of annual strategy planning
• Recognize and address improvement roadblocks for teams and organization
• Other duties and projects as assigned

Qualifications:

• Bachelor's degree level and a minimum of 5 years' experience in a program or project role or an equivalent combination of education and experience.
• Lean Six Sigma certification (e.g. green belt, black belt, master black belt or other)
• Experience in change & project management, stakeholder management and influencing people without authority
• Excellent written and verbal communications
• Ability to communicate with all levels of staff, management and senior leadership
• Capacity to think strategically and innovatively

Desired Characteristics

• Strong self-starter, able to consistently deliver without requiring significant oversight and direction.
• Strong political acumen, able to tailor style and approach to influence teams and individuals to gain the commitment and performance required to deliver on our strategic goals.
• Pro-active approach to delivery, identifying and neutralizing threats to success; positive approach to addressing conflict.
• Previous experience working with remote teams, international experience a considerable plus

TekWissen® Group is an equal opportunity employer supporting workforce diversity.