Program Manager - Adoption and Pregnancy Counseling - Lutheran Family Services : Job Details

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COMPANY OVERVIEW

Lutheran Family Services Rocky Mountains is a nonprofit, human services agency where you have the opportunity to provide support to children and families across the Rocky Mountain region. We are passionate about what we do and dream of inspiring community through our commitment and mission. We are a welcoming agency that believes that ALL people from the newborn to the elderly are valued members of our communities. If you want to make a difference where you live while serving alongside other amazing professionals, Lutheran Family Services Rocky Mountains invites you to apply.

DEPARTMENT OVERVIEW

The Child and Family Services Division provides programming throughout Colorado, including Foster Care (traditional foster care, Unaccompanied Refugee Minor program, and Long-Term Foster Care program), Adoption and Pregnancy Counseling, Older Adult Services, and Family Support & Education programs. Our staff work diligently with clients and families to support them in reaching their unique goals.

JOB SUMMARY & RESPONSIBILITIES

The Program Manager applies a strengths-based coaching approach to manage a team of direct service staff who work with families pursuing private adoption and expectant parents exploring options. The Program Manager, in collaboration with the Program Director, is responsible for the management of the programmatic, administrative, and operational systems related to the provision of care and services. This position maintains essential program efficiency and compliance and communicates with key stakeholders. This individual will perform placement supervisor responsibilities, including review and approval of home studies and overseeing the match of private adoptions and post placement visits. This position provides oversight to the adoption, pregnancy counseling, search and reunion, and ICPC services. This position requires a flexible, organized, and efficient work schedule and is subject to work extended hours and weekends.

REQUIRED COMPETENCIES Occupational Competencies

• Manages Projects and Functions: Ensures effectiveness and efficiency in the delivery of services and/or programs. Organizes people, resources, and activities and fosters collaboration to achieve responsibilities, goals and targets.
• Promotes Staff Development: Maintains positive and professional relationships with staff, providing regular feedback on strengths and areas needing development. Provides ongoing training and coaching to help staff develop skills and knowledge to be successful at work and foster professional growth.
• Communicates Expectations Clearly: Ensures that expectations are achievable, communicated clearly and understood.
• Utilizes Delegation: Ensures that responsibilities are appropriately delegated to staff according to individual skills, job duties and work priorities.
• Fosters Continuous Improvement and Innovation: Promotes efforts aimed at improving current processes through a culture that fosters continuous improvement. Identifies and Implements improvements and innovations that increase efficiency and enhance work quality.
• Communicates Professionally: Ability to communicate professionally and cooperate with colleagues, other professionals, community partners, and other individuals involved in the care and coordination of services.
• Meet standards of practice: Familiarity with or ability to follow practice standards, including applicable local, state and federal regulations and guidance, and contractual requirements.
• Provide crisis intervention: Experience with crisis management, problem solving, and mediation best practices.
• Maintains Program Documentation: Maintains consistency of program documentation and ensures that documentation and reporting is completed in a thorough, high quality, and timely manner.

Foundational Competencies

• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate.
• Social Perceptiveness: Being aware of others' reactions and attempting to understand the personal and cultural reasons for their reactions.
• Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

EXAMPLE ACTIVITIES

• Manages a team of direct services staff, utilizing positive team building leadership, clear communication, delegation, training, and performance evaluation to encourage individual development, and promote cooperation and team problem solving approaches.
• Reviews and signs home assessments including updates, renewals, and addenda; issue certificates; and post placement reports.
• Supports fiscal management of assigned programs to ensure positive financial performance and responsible stewardship of agency resources.
• Conducts regular case file and data reviews for program compliance and quality assurance purposes.
• Utilizes reporting and data to inform service provision and ensure program compliance with Federal and State regulations and guidance, contractual requirements, and LFSRM policy.
• Maintain the delivery of quality services that are consistent with state licensing and standard operating practices.
• Oversee the timely preparation and submission of documentation for services, reporting and monitoring purposes.
• Provides direct services, including home studies, post placements, birth parent counseling, relinquishment counseling, search and reunion based on program needs.
• May participate in on call rotation.

TRANSPORTATION

Must maintain a valid driver's license and carry personal auto liability insurance at the level of $100,000/300,000/100,000.

• Frequent regional travel. May be required to transport clients in personal vehicle.

REQUIRED CERTIFICATIONS

• A Bachelor's degree in the social or behavioral sciences and three (3) years of full-time child placement experience or Master's degree and one (1) year full- time experience in adoption or foster care and child placement.
• Meets regulatory requirements for Placement Supervisor per state regulations for Child Placement Agencies.
• Supervisory experience preferred.

SUPERVISORY RESPONSIBILITIES

• Staff

LANGUAGE SKILLS

• Must be able to fluently speak, read, translate and write in the following language(s):
  • English
  • Fluency in a second language is helpful but not required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.