JOB SUMMARY:
The Program Director has overall responsibility for the operations of the facility, coordinating all aspects of operations, clinical components, and interfaces with DHS. The Director is responsible for ensuring adherence to all DHS, NYS, and NYC regulations affecting shelter operations.
ESSENTIAL TASKS:
To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency.
Provides Oversight and Supervision to Clinical Services:
Oversees the delivery of program services, development, implementation, and review of treatment plans addressing homelessness, joblessness, mental illness, and substance abuse.Provides clinical oversight of assessments and services to ensure quality and compliance with regulatory guidelines; monitors counseling sessions.Ensures staff gathers comprehensive information on clients, evaluating their capabilities, strengths, needs, and preferences.Regularly inspects case records for completeness and quality; ensures data accuracy entered into the system.Informs staff about available clinical services, recreational activities, and programs.Reviews crisis intervention procedures and techniques with staff; oversees crisis management.Ensures staff accompanies clients to medical, social, or legal appointments as needed.Immediately reports serious incidents and completes incident reports per agency policy.Conducts meetings on clinical issues.Oversees the implementation of the NYS Opioid Overdose Prevention Program (NYSOOPP).Directs and Supervises Personnel:
Establishes work schedules and manages timekeeping compliance.Ensures staff attendance and recommends disciplinary actions as necessary.Conducts performance evaluations, recommends recognitions, and promotions.Supervises staff according to policies and conducts disciplinary counseling.Reviews staffing needs, submits requests, interviews candidates, and recommends staffing adjustments.Ensures staff attends required training and conducts clinical and safety trainings.Manages employee accident reports and workers' compensation claims.Monitors employee morale, investigates harassment or discrimination complaints.Oversees employee leave, time off requests, and FMLA management.Maintains administrative records, manages office equipment, and oversees visitor reception.Conducts employment interviews following regulations.Provides clinical supervision to various staff members and administrative supervision to managers and office staff.Has on-call responsibilities.Maintains Property Safety and Accountability:
Ensures accountability and proper maintenance of all property, including vehicles.Reports lost, stolen, or damaged property; conducts investigations.Approves supplies and equipment purchases; secures property.Performs regular inspections of vehicles and property.Implements internal control procedures for safety and security.Recommends disciplinary actions for negligence-related property issues.Oversees use of agency equipment and conducts emergency plan testing.Provides Quality Assurance Oversight:
Ensures compliance with all relevant laws, regulations, and policies.Develops program mission and goals aligned with agency objectives.Coordinates audits and reviews plans of corrective actions and evaluations.Reviews length of stay, service utilization, and referral data.Prepares reports on population characteristics and program performance.Assures Fiscal Control and Accountability:
Manages program budget through planning and monitoring.Approves purchases and financial requests.Develops internal procedures for funds management.Monitors census, entitlements, and collections to maximize revenue.Promotes Involvement of Persons Served and Significant Others:
Educates staff on consumer and family involvement benefits.Develops strategies and activities to foster involvement and cooperation.Develops consumer involvement committees.Promotes Community Relations:
Advocates for the program within the community, liaising with officials and organizations.Educates staff on community engagement importance.Builds and maintains linkages with community providers and stakeholders.Promotes partnerships with DHS and the Veteran's Administration.ADDITIONAL TASKS:
- May conduct facility inspections and oversee repairs.
- May review procedures and host visitors.
- May chair or serve on agency committees.
- Performs other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of management processes in non-profit settings.
- Proficiency in Microsoft Office.
- Effective staff management, organizational, and financial skills.
- Strong presentation, problem-solving, interpersonal, and team-building abilities.
- Ability to work with diverse populations and make sound judgments.
- Excellent written and verbal communication skills.
- Ability to plan and coordinate facility-wide activities.
- Veteran status for Veteran's Shelter role.
MINIMUM EDUCATION AND EXPERIENCE QUALIFICATIONS:
Master's degree in a mental health discipline (e.g., social work, psychology, nursing) plus at least 3 years of progressive supervisory experience in human services.
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