Program Director - Quest Diagnostic : Job Details

Overview

This position will lead a team of QMS generalists and specialists through a variety of projects to apply Quest Management System (QMS) principles and tools, or may be an individual contributor role responsible for large companywide projects/programs. This position acts as a change agent and role model to reinforce the desired behaviors and embed QMS tools and methodologies into our standard way of doing things. It will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work. This role will ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction.

*Please note this position will be hybrid. The position can be based in Secaucus, NJ. The role requires 3 days in the office and 2 days can be work from home.

Pay Range: $160,000 to $200,000 / year

Benefits

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Depending on whether the position is part-time or full-time, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for full-time employees who work 30+ hours
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Drives the learning, application, and adoption of QMS tools and methodologies
• Manages a portfolio of initiatives that drive improvement within his/her functional area or business
• Coaches other employees on the use of various tools, concepts and practices foundational to QMS to build self-sufficiency, sustainability and scalability
• Leads his/her own projects and working teams to effectively initiate, plan, execute, monitor, and close projects
• Leads projects through issues, roadblocks, and problems; acts as a change agent to drive teams toward success; guides team members to perform through issues and constraints
• Owns projects' timeline, budget, resource constraints, and deliverables/results; shifts between the big picture and the details; rolls up sleeves to work through detailed issues
• Ensures all appropriate tools are completed and used effectively (e.g., charter, Gantt chart, status updates)
• Actively communicates with project sponsors and stakeholders; establishes regular points of communication; manages sponsor and stakeholder expectations
• Delivers the expected results; performs root cause analysis on project shortfalls and takes corrective action as necessary
• Applies continuous improvement tools and techniques, as well as other QMS principles and tools, to large or complex problems; identifies root causes and designs solutions
• Leads efforts to implement Process Control and Management (process definition, documentation, ownership, metrics, and monitoring systems)
• Facilitates workshops and targeted improvement events to help teams achieve strategic objectives
• Works with local team members to identify and prioritize continuous improvement opportunities
• Works with functional and site leaders as a thought leader to create future-state improvement roadmaps with executable plans aligned to business strategy
• Instills effective daily work management behaviors, such as daily metric review; contributes to a grass-roots culture of continuous improvement
• Participates in Communities of Practice; leads QMS training classes; documents business processes
• Completes required continued learning

Qualifications

Required Work Experience:

• Experience supervising others

Knowledge:

• 10+ years of experience leading large and complex projects from initiation to completion
• Structured problem-solving skills; data-driven approach to identify root causes and design solutions
• Understanding of continuous improvement, process management, or systems thinking
• Experience with core continuous improvement tools and advanced tools
• Proven track record in facilitating discussions or workshops
• Ability to develop strong relationships and influence business leaders
• Advanced data analysis and statistical analysis skills
• Experience with process management
• Basic knowledge of VOC tools and some DFSS tools
• General knowledge of Hoshin and breakthrough planning
• Skills:
• Problem-solving
• Effective written and verbal communication across multiple formats
• Ability to handle multiple projects simultaneously
• Advanced Microsoft Excel; proficient in Word and PowerPoint; comfortable with Microsoft Project
• Interpersonal, decision-making, planning, organizational, and negotiation skills
• Results-oriented, creative, persistent, composed; able to learn quickly; able to work independently with minimal supervision

Compliance

Quest Diagnostics honors our service members and encourages veterans to apply. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. We do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any unsolicited resume.

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