Program Director - COMPLETE PLAYGROUND : Job Details

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About Us:Complete Playground is a dynamic indoor play facility dedicated to providing a safe, exciting, and memorable experience for children and families. We are passionate about fostering play, learning, and creativity in a fun-filled environment.

About Us:Complete Playground is a dynamic indoor play facility dedicated to providing a safe, exciting, and memorable experience for children and families. We are passionate about fostering play, learning, and creativity in a fun-filled environment.Position Summary:We are seeking an experienced and enthusiastic Program Director to lead our classes, contact vendors. The ideal candidate will be a hands-on leader who ensures smooth operation, excellent customer service, and high standards in safety and cleanliness. This role will include managing staff and vendors, coordinating classes and teach some classes.Key Responsibilities:

• Program Development and Delivery:
• Design, implement, and oversee a diverse range of engaging and age-appropriate classes and programs for children.
• Coordinate scheduling for all classes and events, ensuring optimal utilization of facilities and resources.
• Actively teach a selection of classes, demonstrating best practices and fostering a fun learning environment.
• Work in partnership with other teams and help to promote the classes
• Vendor and Partnership Management:
• Identify, onboard, and manage relationships with external vendors for various programs, supplies, and services.
• Negotiate contracts and ensure vendors meet quality and safety standards.
• Team Leadership and Management:
• Recruit, train, mentor, and supervise program staff, ensuring high performance and adherence to company standards.
• Foster a positive and collaborative work environment that encourages creativity and dedication.
• Operational Excellence:
• Oversee the daily operations of programs and classes, ensuring smooth execution and exceptional customer service.
• Maintain high standards of safety and cleanliness throughout all program areas.
• Implement and enforce all company policies and procedures.
• Customer Experience:
• Ensure an outstanding experience for all children and families participating in programs and classes.
• Address customer inquiries and feedback promptly and professionally, resolving any issues efficiently.

Required qualifications:

• Must be knowledgeable in the field of developmental and intellectual disabilities and have experience working with people with both I/DD and psychiatric disorders.
• Must have ability to plan, organize, develop, and implement program policies and procedures in a timely and consistent manner.
• Ability to be patient, enthusiastic and confident when interacting with families (kids and parents).
• Must have Experience in working with Summer Camps.
• Must be available on weekends.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionBusiness Development and Sales
• IndustriesNon-profit Organizations

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