Program Coordinator, Shelter Plus Care - united Planning : Job Details

The United Planning Organization (UPO) is the designated Community Action Agency for Washington, District of Columbia, and has served the residents of the District since 1962. Our Vision for the future is UPO's Washington: A city of thriving communities and self-sufficient residents ; our Mission is Uniting People with Opportunities. UPO is committed to attracting and retaining outstanding and diverse staff who will enhance our engagement and service in our communities. POSITION: Program Coordinator, Shelter Plus CareOFFICE/DIVISION: Shelter Plus Care Program/Community Reinvestment DivisionBULLETIN No: 02082025SALARY RANGE: $62,000-$67,000 (Commensurate with experience)OPENING DATE: August 14, 2025MAJOR DUTIES: Coordinate all aspects of UPO's Shelter Plus Care ( SPC ) program and manage day-to-day program activities. Make monthly home visits to each client, provide case management, and housing inspections. Prepare individualized case plans for each client based upon their need to improve in the areas of wellness, education, employment and self-sufficiency. Update these plans every six months. Prepare monthly reports on home visits. Submit regular reports on program outcomes, including statistics on customers served, customer demographics internally and externally to funders, as requested. BRIEFDESCRIPTION: Conduct Initial Assessment and Service Plan for new clients. Provide ongoing counseling and referrals to achieve goals for self-sufficiency set forth in the service plan, specifically including goals related to education, employment, wellness and housing. Conduct monthly home visits to verify household income and family composition, collect receipts for rent paid, verify status of utilities, verify conditions in the housing accommodation, verify working smoke detectors, interview clients and identify any client concerns. Conduct client satisfaction surveys every 6 months. Attend mandatory meetings and training courses required by The Community Partnership (TCP). Enter program outcome data accurately into both UPO's Empower database and TCP's designated database. Document/update client demographics, contacts, and referrals in CASA. Participate in instructional and curriculum articulation activities with other programs and other divisions. Become well-versed in UPO's vision, mission, and strategic plan goals, and consistently model behaviors that align with these principles. Other duties as assigned. CORE COMPETENCIES:

• Case Management & Client Advocacy
• Housing Program Administration
• Interpersonal & Communication Skills
• Data Management & Reporting
• Problem-Solving & Decision-Making
• Regulatory Compliance & Program Knowledge

MINIMUM QUALIFICATIONS: Bachelor's degree in social work or related field, with at least 3 years of experience in case management with homeless families and/or intervention. Must have a track record of successful family intervention and experience with a range of case management strategies. Must be able to perform regular field work. Excellent working knowledge of MS Office Suite (Word, Excel, Outlook and Power Point) is desired. Must be able to provide transportation to home visits. Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds. Ability to effectively use Microsoft Office programs and electronic time keeping programs. Possess effective organizational and professional communication skills, both written and verbal DESIRED QUALIFICATIONS: Master's degree in the field of social services with 3-5 years in case management of homeless population. Successful track record with crisis intervention with families transitioning from homelessness OTHER REQUIREMENTS: In the event that an offer is extended, the selected candidate will be required to successfully complete a criminal background check and/or FBI fingerprinting, as well as pre-employment drug screening, as applicable for the position. Competitive Benefits:

• Health/Kaiser, 70/30 split
• Dental/MetLife, all employees paid
• Vision/VSP, all employees paid
• 401k, Safe Harbor Match-5.5% given as a benefit, will match 1% of staff contribution
• Sick Leave 4.5 Hours Every Pay Period
• Vacation Leave 4.5 Hours Every Pay Period
• 2 Personal Days
• Paid Holidays

This position IS in the collective bargaining unit of the CWA Union.FLSA STATUS: Non-ExemptTo be considered for this position:Submit your cover letter and resume to the UPO Career Center Online.UPO is an Equal Opportunity Employer