PROGRAM COORDINATOR - Remote - Part Time - GovernmentJobs.com : Job Details

This position is open to current Colorado residents only. Please note: This recruitment may be used to fill multiple vacancies. This is a part time position (32hrs per week) within the Office of Adult, Aging and Disability Services (OAADS). The mission of OAADS is to help individuals thrive in the community of their choice by fostering independence through seamless and responsive access to personalized services. OAADS serves three main populations: individuals with disabilities, veterans, and older adults. The State Long-Term Care Ombudsman Office is located within OAADS. The primary purpose of the SLTCO Office is to promote and protect the rights of long-term care residents guaranteed to them under federal and state law. The position will continue to maintain the volunteer ombudsman program within the Office of the SLTCO. It will be responsible for working with the local LTC Ombudsman programs and helping them recruit and train volunteer ombudsman.

The Volunteer Program Coordinator is responsible for developing a process for recruiting, screening, onboarding and training volunteers as certified Ombudsman representatives throughout the state. The Volunteer Program Coordinator ensures volunteer ombudsmen are trained as representatives of the Office of the SLTCO. This position operates the program in accordance with all applicable state and federal statutes, regulations, policies, and procedures. The Volunteer Program Coordinator is responsible for the following duties:

• Develops and implements a streamlined method to recruitment, screening, onboarding, and training ombudsman volunteers for Regional Ombudsman Programs across the state.
• Creates a statewide template job description for the volunteer ombudsman position
• Creates marketing materials and identifies sources of advertising to recruit volunteers.
• Collaborates with Regional Ombudsmen and Area Agencies on Aging on recruitment efforts and methods.
• Coordinates initial and on-going meetings with the Regional Ombudsman to communicate recruitment progress and offer any additional support needed to the Regional Ombudsman.
• Trains all new volunteers with the Office-approved certification training that meets Administration for Community Living (ACL) requirements.
• Ensures ombudsman training topics cover recognizing abuse and neglect as well as increasing ombudsman presence in assisted living residences.
• Increases abuse awareness through conducting community education sessions, providing facility staff training, and educating residents and their loved ones.
• Provides training to volunteers on how to educate and empower residents to detect abuse, how to respond, and where to obtain help.
• Ability to travel throughout the state to provide in-person trainings at the direction of the State Long-Term Care Ombudsman transport and distribute supplies and educational materials.

The Volunteer Program Coordinator provides support for the Office of the SLTCO. The SLTCO or Deputy SLTCO assigns and coordinates with the Quality Assurance Program Manager to support training paid staff ombudsman. Other duties as assigned include facilitating and hosting table events by setting up and cleaning up such as canopy, tables and chairs, distributing ombudsman educational materials, and transporting supplies and educational materials to the events.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights:

This position will be fully remote working arrangements. Please note: These working arrangements are subject to change. Experience Only: Six (6) years of relevant experience in an occupation related to the work assigned to this position. Or Education and Experience: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years. Special Qualifications This position is required to have LTC Ombudsman certification in Colorado upon hire, or obtain LTC Ombudsman certification in Colorado within the first 90 days of employment, and this position must maintain certification throughout employment. Preferred Qualifications:

• Bachelor's degree in Human Services
• Excellent written and interpersonal communication skills
• Experience coordinating a volunteer program that impacts people living in long-term care facilities
• Knowledge demonstrated experience, and comprehensive understanding of complaint investigation, resolution skills, and data analysis
• Ability to work nonstandard hours and travel for work meetings, as needed
• Ability to work successfully and independently in a remote or hybrid work environment, as well as on a team and with general supervision
• Proven ability to exercise discretion, independent judgment, and ethical approaches in job performance
• Ability to consistently promote a professional image of the State Long-Term Care Ombudsman program
• Proficiency in using Microsoft Office products and other technology
• Knowledge of abuse prevention and awareness
• Bilingual or multilingual
• Relevant years of state service experience.

Conditions of Employment:

• Standard Background ALL CDHS employees (non-direct contact): CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), and drug screen (commercial Driver's license).
• Must possess a valid, unrestricted Colorado Driver's License.
• Travel. This position is required at times to travel across the state to local LTC ombudsman programs as well as LTC facilities to meet with residents to conduct their business and distribute educational materials. This position will be required to use State Fleet Vehicles when travel is necessary, therefore the position requires a valid Colorado Driver's License.
• This position shall be free from conflicts of interest pursuant to Section 712 (f) of the Older Americans Act, 45 CFR 1324.21 and Section 4.1 of the Colorado Long-Term Care Ombudsman Program Policies and Procedures. This position must take reasonable steps to avoid conflicts of interest and must identify and disclose actual or potential conflicts to the Office of the State Long-Term Care Ombudsman.
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must:
• Disclose that information on the application.
• Explain why the prior termination or resignation should not disqualify you from the current position.
• Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

Appeal Rights: You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website. An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email, postmarked in US Mail or hand delivered, or faxed within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.

Our Values:

• We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve.
• We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
• We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
• We are open and honest with employees, our partners, the Coloradans we serve, and the public.
• We abide by what is best for those we serve by doing what is right, not what is easy.
• We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.