PROGRAM ADMINISTRATOR - City of New York : Job Details

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity. DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness. The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency's Single Adult, Adult Families and Families with Children's intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City's most vulnerable population can access shelter, according to eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

The Department of Homeless Services (DHS) is recruiting for one (1) Administrative Director of Social Services M-III to function as a Program Administrator who will:

• Ensure Managers/Supervisors monitor referrals and workflow of Intake, HRA NOVA, Medical Provider, Prevention Services Homebase, ACS, and DOE; monitor the placement process with the Agency's HERO Unit, ensure that shelter placements assignments are made as necessary.
• Directs all aspects of PATH Family Intake's Intake and Departure Unit and Operations Unit. Supervise over 100 staff, ensures the efficient operation of units of community and fraud investigation titles and contracted providers tasked with processing families into and out of the building and the safe and orderly operation of the facility.
• Develops and implements policies governing the daily operation of PATH-Family Intake. Liaises with IT to ensure integration of policy changes into databases, management reports, and technology. Monitors data to ensure proper implementation and compliance.
• Direct the development and implementation of staff training to ensure uniformity of interpretation and practice in the application of administrative policies, procedures, and regulations. Recommends follow-up trainings based on error rates noted in management reports and feedback from staff supervision.
• Manage the coordination of services with sister agencies (HRA, ACS, DYCD, DVS, NYCHA, HPD), contracted providers (onsite medical provider and Home-base offices), and community-based organizations (hospitals, mental health providers, veterans' services).
• Ensure compliance with collective bargaining agreements through review and negotiation of schedules, tasks, and work environment and regular consultation with superiors regarding the same.
• Provide direct supervision of issues relating to social services, Intake, assessment, facilities management, transportation, medical services, food services and security during their assigned shift.
• Oversee building operations and continually evaluate the operation of this program and make appropriate policy recommendations to improve its efficiency.
• Monitors and maintains controls on subordinates' attendance according to agency procedures by posting appropriate data on standard forms and holding conferences to ensure adherence to time and leave information. Foster compliance and ensures staff adherence to City and Agency Policies and procedures by reviewing applicability of rules and regulations with staff, such as Equal Employment Policies, Time and Leave Regulations, Absence Control Program, Overtime Allocation, DHS Employee Evaluation Program, and Control Plans.
• Ensure compliance with Agency standards, OTDA regulations and all local laws and codes that set basic sanitation, health, and environmental standards.
• Coordinate all Intake and operational needs including but not limited to bed management and facility management; ensure submission of accurate nightly census count to Vacancy Control Unit.
• Evaluate the program's performance; rate and evaluate job performance of subordinates by observation, record-keeping, performance discussions, and enforcing and implementing program guidelines.

Hours/Schedule: Tuesday-Saturday/4:00 pm x 12:00 am Based on 24/7 coverage.

Administrative Director of Soc - 10056

Qualifications:

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or 2. Education and/or experience equivalent to 1 above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in 1 above, as follows: (A) A master's degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience; and/or (B) Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in 2(A) above for each year of experience up to a maximum of three years; or (C) A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience. However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in 1 above.

Additional Information:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.