Program Administrator - EnCourage Respite Program - YMCA : Job Details

YMCA Buffalo Niagara is looking for talented individuals with a passion for the YMCA mission and cause, an understanding of YMCA programs and services, and whose everyday priorities are a reflection of the core YMCA values of caring, honesty, respect, and responsibility. YMCA Buffalo Niagara is an equal opportunity employer committed to valuing diversity and practicing inclusion. POSITION SUMMARY The Program Administrator performs administrative and operational tasks for the enCourage Benefits for Both Respite Program. GENERAL WORK SCHEDULE: 25 hours per week with availability to work between the hours of 8:00 am and 4:00 pm. May be scheduled some evenings and weekends for special events. BENEFITS: Complimentary YMCA Buffalo Niagara membership, discounted program fees, and an outstanding work environment. Employees are immediately eligible to enroll and contribute to the Y Retirement Fund's 403B plan and will receive a 12% employer-paid Y Retirement contribution after eligibility requirements are met. Other benefits include paid sick leave, leadership development opportunities, training, and career advancement. ESSENTIAL FUNCTIONS:

Completes in-person meetings with community partners and prospective families to determine appropriate referrals into the respite program.

Coordinates and executes ongoing community partner & vendor seminars, workshops, and specialty services for respite sessions.

Develops and maintains positive, open communication between program staff, participants, and caregivers.

Be accessible to participants and caregivers both before and after sessions to answer questions and follow up.

Records session data for each participant and caregiver as required for grant reporting, compliance with HIPAA standards, and to meet program evaluation guidelines. Meets all required reporting deadlines.

Maintains program evaluation data and program files.

Evaluates program effectiveness and responds to participant feedback.

Assists with the facilitation of the program. Delivers activities to participants and caregivers in effective, meaningful, and compelling ways. Encourages group participation and interaction using exploratory facilitation.

Facilitates open and continuous communication with families to encourage appropriate retention of participants.

Creates a welcoming environment that is friendly and supportive.

Ensures a safe program environment and responds to emergency situations.

Maintains and stores program supplies and equipment properly.

Attends meetings and maintains required certifications.

Performs other duties as assigned.

QUALIFICATIONS:

Strong communication skills, the ability to build strong relationships within a group, and empathy for caregivers and participants.

CPR/AED & First Aid certification from the American Red Cross, American Heart Association, or American Safety & Health Institute (ASHI) preferred or obtained within 90 days of employment.

Must be proficient with Microsoft Office software and have strong organizational and administrative skills.

At least one year of experience facilitating a community-based respite program is preferred.