Program / Account Manager - Kaiser Aluminum : Job Details

Program/Account ManagerWe are seeking a highly motivated and detail-oriented Program/Account Manager to join our team. Imperial Machine & Tool is a precision CNC machine shop serving the aerospace, defense and semiconductor industries. This key role is responsible for managing strategic customer accounts, ensuring delivery commitments are met, and acting as the primary liaison between our shop and tier-one customers such as Boeing and BAE Systems.The ideal candidate will have experience in program management or account management within a manufacturing environment, as well as direct experience on the shop floor in a manufacturing or quality assurance capacity. This role involves active coordination of orders from receipt through completion and includes periodic monitoring of customer satisfaction in accordance with AS9100 requirements.What you will work on:Serve as the primary point of contact for assigned tier-one customers (e.g., Boeing, BAE Systems), maintaining strong, professional relationships.Manage and communicate open order reports, ensuring timely updates and proactive communication of any risks or delays.Track customer orders from contract review through planning, production, outside services, and final delivery.Conduct periodic surveillance of customer satisfaction and support continuous improvement efforts per AS9100 standards.Collaborate with production, quality, planning, and shipping departments to ensure customer expectations are met.Lead regular customer meetings and provide professional status updates on delivery schedules, quality concerns, and program status.Assist with tracking and conveying RFQs, new business quotes, and engineering changes in coordination with estimating and engineering teams.Ensure compliance with ITAR, DFARS, and customer-specific flowdown requirements and documentation.Maintain clear and organized records in compliance with AS9100 and internal quality procedures.Proactively manage program risks and resolve issues impacting delivery, cost, or quality.What you will bring to the role:Bachelor's degree in Business, Engineering, Supply Chain, or related field preferred; equivalent experience considered.Minimum 3 years of experience in sales, program or account management in a contract manufacturing environment.Proficiency in MS Excel and Powerpoint is a must.Hands-on experience on the shop floor in a manufacturing or quality assurance role strongly preferred.Solid understanding of machining processes, lead times, and coordination of outside processing (e.g., heat treat, anodize, NDT).Familiarity with ERP/MRP systems (e.g., JobBOSS, Epicor, SAP) and production tracking tools.Strong written and verbal communication skills with attention to detail.Ability to manage multiple priorities and deadlines in a high-mix, low-volume environment.Must be a USA person (identified as US Citizen, US Permanent Resident (Green Card), any individual who is granted status as a protected person under 8 U.S.C. 1324b(a)(3).Preferred Skills:Experience supporting major aerospace OEMs or Tier 1 suppliers.Ability to read and interpret aerospace technical drawings, customer specifications, and quality clauses.Familiarity with contract review processes and flowdown of customer requirements.Working knowledge of AS9100, ITAR, and contract manufacturing compliance standards a plus.Compensation & Benefits:Competitive salary based on experience.Health, dental, and vision insurance.401(k) with company match.Generous paid time off and holidays.No third-party candidate submissions are being accepted at this time for this opening.About Kaiser Aluminum Imperial:We run one of the finest Metal Additive and CNC Manufacturing operations. We can provide Developmental Prototypes quickly and run the program through the required production quantities in our 40 CNC Machining facility which includes our many 5- Axis Machining centers.Industries ServedMilitary/DefenseAerospaceSemiconductorSatelliteOil & GasWe are an equal opportunity employer. All applicants will be considered based on job-related qualifications and abilities. There shall be no discrimination on the basis of age, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, veteran, or disability status.About Kaiser Aluminum: Talented people join our team because we are a company passionate about environmental sustainability, employee growth, contributing back to our communities and championing an inclusive culture.