Professional Services Consultant, NAM - Unily : Job Details

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Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.

Unily is the only triple leader recognized by all three of the major analysts, including the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. We are growing and expanding our community with passionate professionals.

About The Role

The Professional Services Consultant will serve as a product specialist delivering exceptional consulting services within their region (North America, EMEA). Reporting to the Professional Services Consulting Manager or Senior Manager, this role involves providing strategic consulting, defining client requirements, and configuring our software to meet business goals. The ideal candidate combines technical expertise, consultative skills, and client relationship management to drive positive outcomes.

Key ResponsibilitiesTechnical & Consultative Expertise

• Provide expert advice on our products, features, systems, and business processes.
• Stay updated on product features and technology trends.
• Support clients in achieving their business objectives.
• Resolve complex technical issues with the Solutions Architect.
• Configure and customize solutions to meet client needs.

Client Engagement & Delivery

• Build and maintain strong client relationships.
• Understand client needs and support tailored solutions.
• Translate technical concepts for non-technical stakeholders.
• Represent the company professionally and demonstrate solution value.
• Drive client adoption and ensure successful implementation.

Project Support

• Manage projects from inception to completion.
• Ensure timely delivery within budget.
• Apply project management methodologies.
• Identify and mitigate risks.
• Manage client expectations throughout the project lifecycle.

Documentation & Knowledge Sharing

• Prepare reports and presentations.
• Document solutions with the Solutions Architect.
• Maintain technical knowledge base articles.
• Contribute to reusable assets and templates.

Team Collaboration & Operational Adherence

• Help improve processes and best practices.
• Collaborate with cross-functional teams.
• Mentor associate consultants.
• Foster a collaborative work environment.
• Share knowledge and support team objectives.

QualificationsExperience

• 4+ years in technical or business consulting.
• Successful client engagement and solution delivery experience.
• Experience with enterprise software implementation and configuration.
• Background in structured service delivery methodologies.
• Experience working in cross-functional teams.

Technical Skills

• Deep knowledge of our solutions (Subject Matter Expert).
• Understanding of technical systems and integrations.
• Familiarity with software development processes.
• Experience with enterprise software customization.
• Knowledge of data models and workflows.
• Familiarity with UX/UI principles.

Consultative Skills

• Strong analytical and problem-solving skills.
• Ability to translate business requirements into technical solutions.
• Data analysis skills.
• Creative and critical thinking.

Project Management Skills

• Knowledge of Agile, Scrum, Waterfall methodologies.
• Ability to manage multiple workstreams.
• Strong organizational skills.
• Experience in scope and requirement management.
• Progress tracking and reporting skills.

Communication & Client Management

• Excellent verbal and written communication.
• Strong presentation skills.
• Ability to explain technical concepts simply.
• Experience building client relationships.
• Understanding client business needs.

Additional Skills

• Business acumen and industry awareness.
• Aligning solutions with business goals.
• Quick learner of new technologies.
• Teamwork and interpersonal skills.
• Self-motivated and independent work ability.

Education & Certifications

• Bachelor's degree required; Master's preferred.
• Certifications like PMP, ITIL are a plus.

Travel Requirements

• Willing to travel up to 30% domestically and internationally.

Location

• Flexible; preference for North American (ET) or European (GMT/CET) hubs.

We are committed to diversity and inclusion, fostering a supportive environment for all.

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