Production Support Analyst - Gallagher : Job Details

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that youre close but not an exact match, we encourage you to apply.

The Production Support Analyst is a GGB US Operations role responsible for supporting the Director of Systems/Workflow on the applications/software that enable AJGs production and client servicing operations and the end-to-end insurance broking process. The successful candidate will develop a broad understanding of all core systems with a primary focus on Gallagher Submit providing support to both internal and external Gallagher clients.

• Over time, the Production Support Analyst will become a subject matter expert on applicable systems.
• He/she will be responsible for supporting primarily internal customers (users) who are part of GGBs Client Service Operations team around the country, external clients utilizing client facing tools, and work closely with? CSO Leadership, Production, PMO/IM, and BSD IT to identify and address the divisions business process efficiency, workflow, and automation needs.
• Under the direction/supervision of the Director, this role will monitor and investigate performance and functional system issues.
• Assignments may involve system support, problem solving, and solution design
• This person should be capable of working both independently and in a team environment, excel at learning business systems and workflows and being able to assist others related to the business systems that enable our business
• The successful candidate will be able to consistently meet deadlines, have superior organizational and problem solving skills and have an enthusiastic and highly engaged attitude, impeccable work-ethic and desire to succeed.
• Serve as key member of the Systems/Workflow Team responsible for supporting core systems and operational efficiency initiatives.
• Serve as a Subject Matter Expert (SME) specifically for Gallagher Submit and other integrated programs.
• Participate in evaluating, reviewing and automating existing processes.
• Test new versions/updates of applications.
• Serve as support for internal CSO users and External Gallagher Submit Clients.
• Identify and resolve complex problems or transactions where expertise is required to interpret against policies, guidelines or processes.
• Develop solutions based on subject matter expertise and represents the department or function at a broader level.
• Work closely with users, Learning & Development team, PMO, IT and vendor partners as necessary.
• Perform low to modeate system administration tasks such as validation of automated data loads, importing of data files, reconciliation of system processes, running and/or file transmissions.
• Assists IT, vendors and business system analysts in performing root cause analysis and issue remediation related to systems and workflow.

Required:

• Bachelor's degree or equivalent commercial insurance experience.

Preferred:

• Hands on experience using the following applications is preferred: Gallagher Submit, Epic, CSR24, DMS, CSP, and/or PATE
• Ability to listen, interpret requests (written and verbal) and/or ask appropriate questions in order to identify and efficiently solve problems by utilizing an analytical, pragmatic approach.
• Insurance brokerage industry experience is a plus.

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We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits youll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.