Production Scheduler - TEKsystems : Job Details

Job Description

The Production Assistant serves as the direct line of communication between customer care and the local market. This role involves maximizing installation capacity by managing and assigning installation project dates. The Production Assistant receives service calls from both the customer care team and customers, providing accurate updates and rescheduling projects based on availability. They collaborate with installation managers and sales managers to ensure efficiency, keeping customers informed throughout the process while liaising with internal and external sources, including local permit government entities.

Responsibilities

• Coordinate scheduling for installations, ensuring projects are efficiently managed and deadlines are met.
• Communicate effectively with customer care and local market teams to maximize installation capacity.
• Receive and respond to service calls from both customers and the customer care team.
• Provide accurate project updates and reschedule installations based on availability and material delays.
• Collaborate with installation and sales managers to optimize the schedule and fill vacancies within a 4-week window.
• Maintain familiarity with construction crews to assign the appropriate team to each site.
• Handle approximately 175-236 jobs monthly, adjusting as necessary to meet demand.

• At least 2 years of experience in scheduling installations, preferably in the construction or home service industry.
• Proficiency with ERP systems is mandatory.
• Experience with CRM systems is required, with Salesforce experience preferred.
• Strong customer service skills.
• Proficiency in scheduling coordination and project management.

• High School Diploma required.
• Experience working with service construction companies, particularly those dealing with windows, siding, and garage doors.
• Ability to manage high call volumes in a call center environment.

The pay range for this position is $23.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Aug 22, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.