Production Control Coordinator - New York City, NY : Job Details

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS's technology services organization. Its mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS) / Medical Insurance and Community Services Administration (MICSA) is recruiting one (1) Computer Associate Technical Support III, to function as a Production Control Coordinator in MICSA's Computer Systems Services Division, who will:

* Contact appropriate Outpatient Division (OPD)/Medical Assistance Program (MAP) organizational units in order to prepare regular production activity reports accurately and completely; ensure proper distribution of reports to OPD/MAP units.

* Assist Director in the establishment/enhancement of production schedules, processing specifications, and administrative reporting mechanisms; and ensure their utilization by MAP organizational units.

* Prepare production control User Service Requests accurately and completely, determine their implementation status by contacting appropriate HRA unit, vendor agency, etc., and report findings to Director.

* Monitor production runs to determine that they have been performed on schedule, and that materials are handled properly and distributed appropriately to users.

* Coordinate preparation of procedural material with the MAP office of procedures.

* Advise users as to appropriate methodologies to follow relating to production functions after approval by Director and implement utilization of approved forms and procedures in daily activities.

* Provide technical advice to MAP sections and Health Maintenance Organization (HMO) marketing personnel concerning Agency production capacities.

* Make recommendations to Division of Computer Systems Services Senior Management related to improvements in production control administration and/or operations.

Minimum Qualifications

1. A baccalaureate degree from an accredited college or university and two years of satisfactory full-time experience, in mainframe computer, mid-range computer, LAN or WAN computer environments and or local desktop support; or

2. An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described in 1 above; or

3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience, as described in 1 above; or

4. Education and/or experience equivalent to 1 , 2 , or 3 above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college or university, for six months of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and two years of satisfactory full-time experience, as described in 1 above.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.