Product Support Specialist 1 - Garmin : Job Details

OverviewWe are seeking a full-time Product Support Specialist 1 (Fitness) in our Tucson, AZ location. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.Essential FunctionsResolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formatsDisplay strong customer support skills and always maintain professional interactions with Garmin customers and co-workersBecome knowledgeable in the specifications, capabilities and operation of Garmin productsRemain current on changes in policies, procedures, and product offeringsComplete tasks and/or projects of basic complexity within defined process accurately and timelyThoroughly document work in an organized and timely mannerWork a consistent and reliable schedule as identified by managementBasic QualificationsHigh School Diploma or GEDDemonstrated interest for the product segment and interest in developing product knowledgeDemonstrated customer service expertiseDemonstrated strong and effective verbal, written, and interpersonal communication skillsPersonal or professional demonstrated technical aptitude, problem solving and troubleshooting abilityMust exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skillsDemonstrated reliable and predictable attendanceDemonstrated computer skills and ability to navigate multiple screensGarmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits#J-18808-Ljbffr