Product Specialist - Low Voltage Drives - ABB : Job Details

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Product Engineering & Quality Manager

Your role and responsibilities:

As a Product Support Specialist, you will ensure superior customer experience by solving the most challenging issues from customer sites during the whole product life cycle in ABB Motion High Power.

You will act as the first line contact in PE&Q for escalated product related issues and maintenance.

You will be reporting to the PE&Q Manager of System Drives in the USA.

The work model for the role is: Hybrid in New Berlin, WI.

You will be mainly accountable for:

• Lead the resolution of critical customer issues involving LV drives by coordinating investigations, implementing corrective actions, and maintaining proactive communication during escalated cases.
• Act as the primary technical interface for advanced support to ABB customers and channel partners.
• Engage with global teams to manage escalations, drive quality improvements, contain impacts, and contribute to the specifications of future product generations.
• Apply an advanced understanding of electrical engineering principles related to LV drives and motors, including DC bus sharing, Regeneration, Load sharing, Fieldbus communication, Brake choppers, etc.
• Analyze field performance data and warranty reports to identify trends, prevent recurrence, and enhance product reliability on a global scale.
• Collaborate with Field Service Engineers and international teams to share technical updates, maintain high-quality data records, and improve service outcomes.
• Promote and enforce strict compliance with safety protocols, especially when working with or supervising work on energized electrical equipment.

Qualifications for the role:

• Associate's Degree in Electrical Engineering, Power Electronics, or a related field and 7+ years of experience in technical support or engineering roles involving drive systems OR Bachelor's degree in Electrical Engineering, Power Electronics, or a related field and 5+ years of experience in technical support or engineering roles involving drive systems OR Master's degree and 3+ years of experience in technical support or engineering roles involving drive systems.
• Proven expertise in technical problem-solving, root cause analysis, and customer-facing support.
• Solid understanding of LV drive systems and motor control.
• Excellent verbal and written communication skills for engaging with customers, partners, and internal stakeholders.
• Ability to work effectively in a global, cross-functional environment.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Preferred Qualifications:

• Drives troubleshooting knowledge and experience for HVAC, Water/Wastewater/Industrial applications.
• Previous experience in Failure Analysis, Test and/or R&D Lab.
• Previous field experience (Customers, Installed base, or equivalent).

More about us ABB System Drives is the market leader in high-power, high-performance drives, drive systems and packages for industrial process and large infrastructure applications, and a leading supplier of power conversion equipment for renewable energy and other applications. The Division offers global support to help customers, partners and equipment manufacturers with asset reliability, performance improvement and energy efficiency in mission critical applications.

Why ABB?

What's in it for you

We want you to bring your full self to workyour ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.