Job title - Product Specialist Location - Andover, MA Malvern Panalytical, SciAps and Micromeritics. A powerful combination. Join us. About the role: As a Product Specialist at SciAps, you will be a critical link between our customers and our engineering and sales teams. You will be responsible for providing expert technical support, conducting product demonstrations, and delivering comprehensive training to customers and internal stakeholders. This role requires a strong understanding of our product line, excellent communication skills, and a passion for problem-solving. What you will bring to the role:
- Technical Support: Provide timely and accurate technical support to customers via phone, email, and on-site visits, resolving technical issues related to instrument operation, software, and data analysis.
- Product Demonstrations: Conduct engaging and informative product demonstrations to potential and existing customers, showcasing the capabilities and benefits of SciAps instruments.
- Training and Education: Develop and deliver comprehensive training programs for customers and internal sales teams, ensuring they are proficient in using our products.
- Product Knowledge: Maintain a deep understanding of SciAps products, applications, and competitive landscape, staying up-to-date with the latest technological advancements.
- Customer Feedback: Gather and analyze customer feedback to identify product improvements and contribute to the development of new features and applications.
- Application Development: work with customers to develop application notes, and methods for unique customer needs.
- Sales Support: Collaborate with the sales team to provide technical expertise during the sales process, including pre-sales consultations and post-sales support.
- Travel: Travel to customer sites and industry events as required, potentially up to 30% of the time.
Qualifications: - Bachelor's degree in a scientific or engineering discipline (e.g., Chemistry, Physics, Materials Science, Engineering).
- Requires work in-person at our Andover, MA facility.
- Strong technical aptitude and ability to quickly learn complex technical concepts.
- Excellent communication and presentation skills, with the ability to explain technical information to both technical and non-technical audiences.
- Proven problem-solving and troubleshooting skills.
- Experience with analytical instrumentation (LIBS, XRF, or similar) is highly desirable.
- Ability to work independently and as part of a team.
- Valid driver's license and ability to travel.
Why you should join Malvern Panalytical: SciAps offers a competitive compensation and benefits package, including health insurance, paid time off, and a matching 401(k) plan. We also provide ongoing training and development opportunities to help our employees grow and succeed.
About us - Malvern Panalytical, Micromeritics and SciAps. Together we are a powerful and highly complementary combination of market leading technologies. We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.
Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.
Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.
SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments. We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support. Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do - our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn't something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. We are an inclusive organization and we prize diversity. Your unique perspective is important to us. EOE #LI-DB1
About us - Malvern Panalytical, Micromeritics and SciAps. Together we are a powerful and highly complementary combination of market leading technologies. We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.
Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.
Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery. Our leading technologies measure surface area, porosity, density, adsorption and particle activity.
SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments. We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia. We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support. Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do - our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.
Malvern Panalytical, Micromeritics & SciAps Your Partners in Discovery Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn't something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.
