Product Specialist (4590-1) San Francisco, CA remedy - ESR Healthcare : Job Details

Product Specialist (4590-1) San Francisco, CA remedy

ESR Healthcare

Job Location : San Francisco,CA, USA

Posted on : 2025-07-26T01:28:35Z

Job Description :

Product Specialist (4590-1) San Francisco, CA

Job Summary:

The Product Specialist will be responsible for managing and troubleshooting IT systems, ensuring optimal performance and security. Key responsibilities include:

  • Managing tickets and routing them to the appropriate teams, with detailed follow-up using Remedy (SLA, OLA, KPI metrics).
  • Reviewing server logs for errors and addressing issues promptly.
  • Following up on vendor tickets and coordinating with external vendors as needed.
  • Providing ideas to eliminate repetitive work and improve processes.
  • Identifying opportunities for infrastructure consolidation and retirement.
  • Performing server administration, scripting, patching, OS upgrades, and complex troubleshooting.
  • Utilizing cybersecurity tools and fundamentals to maintain system security.
  • Implementing system enhancements to improve performance and security.

    • Qualifications:

    • Experience level: Mid-senior (8+ years)
    • Education: Bachelor's degree

    Additional Information:

    • Industry: Information Technology and Services
    • Business Vertical: Life Sciences, Health Care, Energy, Resources, and Utilities
    • Pay rate: View hourly pay rate
    • Total positions: 1
    • Relocation assistance: No
    • Visa sponsorship eligibility: No
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