Product Operations Director - Candescent : Job Details

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Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking, and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an ecosystem of out-of-the-box and integrated partner solutions. Our API-first architecture and developer tools enable financial institutions to optimize and expand upon their capabilities by seamlessly integrating custom or third-party solutions. Our connected in-person, remote, and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of branding, targeted messaging, and overall user experience. Data-driven analytics and reporting tools provide insights to support growth and profitability. From conversions and implementations to custom development and customer care, our clients receive end-to-end support at every step.

Job Title: Product Operations Director

Location: Atlanta, GA

Reports To: Chief Product Officer

Job Summary

Candescent seeks a strategic Product Operations Director to support the CPO. This role will drive operational excellence, strategic planning, and cross-functional alignment in a high-growth, tech-driven environment. The ideal candidate will have global experience, strong financial acumen, and deep expertise in technology product organizations.

Role

As a key partner to the CPO, this role will oversee business operations, manage dependencies with other functions (Marketing, Sales, Operations, Pricing, Finance), lead strategic initiatives, create communications (e.g., townhalls, key meetings), and provide data-driven insights for executive decisions. This requires business acumen, operational rigor, and leadership presence to navigate complex challenges and deliver impactful outcomes. You are suitable if:

• You're a self-starter who can mobilize, influence, and lead large, cross-functional teams.
• You enjoy engaging with stakeholders in matrixed organizations to overcome hurdles.
• You exhibit patience and persistence.
• You build relationships and demonstrate sound business judgment with strategic thinking.
• You have a passion for understanding how products and solutions work, with curiosity about their functioning and issues.
• You possess excellent project management, organizational, problem-solving, and analytical skills.
• You have strong executive presence and communication skills.
• You are data-driven, strategic, with financial acumen, and enjoy deep dives into complex problems to find creative solutions.

Key Responsibilities

Strategic Planning & Business Operations

• Partner with the CPO and leadership to define and execute global strategies.
• Establish KPIs, dashboards, and financial models to track performance.
• Lead reviews, planning cycles, and budgeting aligned with company goals.

Operational Excellence & Execution

• Improve organizational efficiency through process improvements and automation.
• Develop operational cadence for leadership meetings and strategy sessions.
• Lead projects driving innovation, revenue, and competitive advantage.

Financial Strategy & Resource Management

• Oversee financial analysis ensuring investments align with goals.
• Work with finance and strategy teams on budgets, forecasts, and ROI assessment.
• Support pricing, cost modeling, and revenue strategies.

Cross-Functional Collaboration & Stakeholder Management

• Act as liaison across departments, ensuring communication and alignment.
• Facilitate executive reporting and insights to support decisions.
• Represent the CPO externally, ensuring organizational clarity and cohesion.

Culture & Talent Development

• Partner with HR to drive organizational development and leadership growth.
• Foster a culture of collaboration, accountability, and continuous improvement within teams.

Must-Have Qualifications & Experience

• 10+ years in strategy, finance, operations, or product within a tech organization.
• Global experience leading or supporting teams across regions.
• Strong financial background with expertise in budgeting, modeling, and analytics.
• Deep understanding of product development, engineering, and go-to-market strategies.
• Proven ability to execute complex projects and manage cross-functional teams.
• Exceptional communication and stakeholder management skills.

Preferred

• Experience in SaaS, enterprise software, or high-growth tech companies.
• MBA or advanced degree in related fields.
• Knowledge of Agile, Lean, and modern product methodologies.

Why Join Candescent?

Shape the future of Candescent's global Product & Engineering organization. This role suits strategic thinkers, financial experts, and tech enthusiasts eager to make a global impact in a fast-paced environment.

Offers are conditional upon screening criteria.

EEO Statement

Candescent is committed to diversity and equal opportunity. All qualified applicants will be considered regardless of protected characteristics. We promote a fair, inclusive environment where everyone can reach their potential.

Statement to Third Party Agencies

We only accept resumes from preferred agency partners. Do not forward resumes to our ATS or employees. We are not responsible for fees related to unsolicited resumes.