Product Manager- SaaS Platforms - NetCom Learning : Job Details

Role Overview We are hiring a USA-based Product Manager to take full ownership of the vision, execution, and growth of our two core platforms: Proctoring 365 and CERTs 365, as well as related learner-facing applications. This is a senior, high-impact role with cross-functional collaboration across engineering, design, operations, sales, content, and marketing. You will work closely with the General Manager to shape the product roadmap and execute on business-critical priorities. Your job is to ensure the platforms meet the highest standards of security, scalability, usability, and learner success, while helping AI CERTs maintain a competitive edge in the fast-growing AI certification and proctoring landscape. Key ResponsibilitiesStrategic Product Leadership

• Define and evolve the product strategy across certification delivery and secure proctoring.
• Balance customer needs, compliance requirements (e.g., ISO 17024), and platform scalability.
• Lead product discovery and roadmap alignment with the GM and leadership team.

Platform Ownership & Execution

• Own the complete product lifecycle - from requirement gathering and backlog grooming to go-live and continuous optimization.
• Work directly with engineering teams to manage sprint cycles, tech specs, QA, release plans, and documentation.
• Manage technical debt, architectural needs, and long-term scalability across mobile and web environments.

Integration & Ecosystem Growth

• Deliver plug-and-play integrations with leading LMS, CRM, payment, and identity systems (Moodle, Canvas, Salesforce, Stripe, etc.).
• Develop use cases and workflows for ATPs, universities, enterprises, and end learners using CERTs 365 and Proctoring 365.

Compliance, Security & Performance

• Ensure the platform meets global security, privacy, and exam-compliance standards.
• Design and enforce workflows for audit logging, candidate behavior monitoring, AI-based exam flagging, and escalation protocols.

Stakeholder Communication

• Act as the central node between tech, marketing, business, and external partners.
• Prepare updates and recommendations for the General Manager with detailed impact analysis.
• Work with support and sales to identify pain points, bugs, and feature requests.

Metrics & Optimization

• Define and measure KPIs like candidate dropout rate, exam integrity alerts, time-to-launch for partners, SLA adherence, platform uptime, and NPS.
• Run A/B tests and feature experiments to iteratively improve UX and feature adoption.

Required Qualifications

• Must be a USA-based candidate.
• 5+ years of experience in SaaS product management, preferably in EdTech, exam delivery, or compliance-heavy platforms.
• Deep understanding of Agile/Scrum and backlog management tools (JIRA, Confluence, Figma, Notion).
• Experience owning API-driven products or platforms that require third-party integrations.
• Strong skills in product storytelling, cross-functional communication, and stakeholder alignment.
• Proven experience working with security-first applications or regulated environments.

Preferred Qualifications

• Knowledge of ISO 17024, NIST standards, or ADA-compliant design for digital testing environments.
• Familiarity with AI-enabled features such as facial recognition, behavior detection, or secure browser integration.
• Experience supporting a global user base (multi-timezone, multi-language, high concurrency).

What We Offer

• Remote-first, high-impact role in a mission-driven organization.
• Full ownership of flagship platforms shaping the future of AI certification.
• Competitive base salary with performance-based equity/bonuses.
• Collaborative culture that supports innovation and accountability.
• Fast growth path with C-level visibility and decision-making power.