Product Manager - kyyba : Job Details

Job Title: (Product Manager)About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. Job DescriptionDescription: The Service, Parts & Customer Care Organization is currently seeking a highly skilled, solutions-oriented Global Service Commodity Manager - Diesel / Transmission / Driveline to join the Technical Assistance team in Auburn Hills. The Global Service Commodity Manager - Diesel / Transmission / Driveline will be responsible for managing a highly talented technical support team and executing deliverables aligned to field issue resolution initiatives. The selected candidate will be responsible for leading the resolution of product related field issues and ensuring the success of field action repairs. The role will require strong leadership characteristics and technical proficiency in order to achieve cross functional buy in on repair direction and ensure repair effectiveness. The individual will be responsible for the following: - Champion for the resolution of product issues identified though Field Reporting, & various call center data trends. - Daily interaction with Product Development, Customer Experience, and Technical Safety and Regulatory Compliance (TSRC) at varying levels of management to ensure successful field resolution of product issues. - Primary internal global escalation point to ensure the timely release of pending field actions. - Primary liaison to direct Product Development and Customer Experience for appropriate repair methods and communication strategy. - Maintain awareness of all field issues impacting the respective commodity areas. - Maintain expertise in past, present, and future vehicle diesel, transmission, and driveline systems and repair processes. - Investigate, propose, and implement solutions for issues relating to Fixed First Visit. - Project manage and lead initiatives to improve Fixed First Visit, Customer Service Index (CSI), and other service related projects. - Daily management of the commodity specific Field Technical Support team - including team member development, performance goals, and workload balance. - Other projects and tasks as delegated. Employee will need to work cross functionally to provide guidance in field and dealer processes and provide appropriate direction to ensure the successful resolution of product related field issues. The selected candidate must also be able to identify and implement solutions to enhance departmental performance and efficiency. Requirements: Ideal candidates would also have Service or Aftersales backgrounds. **3-5 days per week onsite at CTC.** • Education: Bachelor's degree in Engineering, Automotive Technologies or a closely related field • Minimum 3 years of leadership experience with proven ability to develop effective working relationships with internal and external users/customers and stakeholders • Minimum 5 years of technical experience directly related to the design or repair of vehicle communication networks, electrical systems, software, body, chassis systems and components Strong understanding of dealership operations, warranty systems, and the dealership technician environment • Strong supervisory, presentation, communication, and writing skills • Self-motivated with a commitment to team orientation • Ability to interact effectively with various management levels • Ability to multi-task and prioritize in a challenging and fast-pace work environment • Ability to deal effectively with a wide range of dealership personnel and field operations staff • Proficient in Microsoft Office - Excel, PowerPoint, Access, Word Preferred Qualifications • Engineering level systems expertise • 5 years or more experience with Dealership and/or Field systems and processes • Existing, positive relationships within engineering and quality organizations • Communication networks, electrical systems, software, body, chassis experience Location: (Auburn Hills, MI) Disclaimer: Kyyba is an Equal Opportunity Employer. Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need. It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-###-#### Rewards: Medical, dental, vision 401k Term life Voluntary life and disability insurance Optional Pre-paid legal plan Optional Identity theft plan Optional Medical and dependent FSA Work-visa sponsorship Opportunity for advancement Long-term assignment with opportunity for hire by client SELECT AWARDS

• An INC 5000 company for 10 years
• Corp! Michigan Economic Bright Spots
• Crain's Detroit Business Top Staffing Service Companies in Detroit
• TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
• Best of MichBusiness winner in HR Wizards & Partnerships
• Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
• 101 Best & Brightest Companies to Work for in Michigan