Product Manager - ESL & Software - DIGI America (TERAOKA Group) : Job Details

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Job Title: Product Manager – ESL & Software

Company Overview:

DIGI America is a leading provider of innovative solutions in the Retail

Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experienced Product Manager focused on Electronic Shelf Labels (ESL) and DIGI software to join our team.

Position Overview:

As the Product Manager – ESL & Software, you will drive the strategy, execution, and optimization of our ESL product line, including DIGI's T@POP software and DIGIweb platforms. This role will serve as the subject matter expert on ESL systems and software to collaborate with Sales, Marketing, Service, and our Corporate development team to ensure successful go to market strategy, customer adoption, and continuous improvement. While the focus is on ESL and software platforms, cross-training and collaboration on other DIGI offerings such as Innovation, Wrappers and Scales may be required.

Key Responsibilities:

• Own the ESL and software product lifecycle — from roadmap planning and pre-sales analysis to implementation and post-launch support.
• Serve as the internal expert on our ESL and software solutions, with fluency in DIGI's T@POP and DIGIweb software suite, and support product demos, trials, and technical evaluations.
• Conduct market and competitive analysis to identify opportunities, trends, threats, and positioning for ESL solutions and Software platforms in the U.S. grocery market.
• Work closely with Sales and Marketing teams to develop ESL and software focused messaging, collateral, case studies, and campaigns aligned with customer needs.
• Support the sales team by traveling, demoing, and providing site surveys as needed.
• Create and maintain product documentation, training materials, and implementation guides specific to ESL and software platforms.
• Provide product training to Sales, Service, and new hires, ensuring a strong baseline knowledge of ESL and software platform capabilities. This includes keeping training material up to date based on software and hardware improvements.
• Gather customer feedback through direct engagement, interviews, webinars, and usage data to inform product enhancements and relay opportunities to the parent company.
• Oversee the planning, selection and implementation of ESL railing components including responsibility of site surveys, assessing store layouts, specifying and fitting rail systems and coordinating product testing to ensure compatibility
• Test and validate software features, UI updates, and ESL hardware performance to ensure product quality and reliability before deployment.
• Support prior to field installations and troubleshooting of ESL and software platforms both remotely and on-site, ensuring smooth onboarding and user satisfaction.
• Collaborate with our corporate development team to evaluate and influence product development, based on U.S. market demands and customer insights.
• Maintain accurate and timely communication within our ticketing and knowledgebase platforms, especially concerning ESL and software platforms specific issues and updates.

Basic Qualifications:

• Flexibility to regularly rotate through different product responsibilities, and skill sets.
• Ability to thrive on change as products and customer needs evolve.
• The ability to communicate with differing business units from CIO to end users.
• Knowledge of PC and/or Embedded based systems.
• Knowledge of Networking, WiFi, and TCP/IP protocols.

Qualifications:

• Bachelor's degree in Business, Product Management, Technology, or other related field.
• Creative, strategic, and analytical abilities with strong presentation and communication skills.
• Must be able to work in an environment with direct customer communications requiring extensive telephone, video conferencing, computer work while being able to handle multiple tasks simultaneously.
• Experience with cloud environments.
• Drive to dig into how a system operates and initiative to learn how to manipulate how hardware and software works.
• Strong understanding of product development processes, market research, competitive analysis, go to market strategy development, and product lifecycle management.
• Strong organizational skills with the ability to manage multiple projects simultaneously and prioritize effectively.
• Excellent communication, presentation, written and interpersonal skills.
• Proactive attitude towards learning new technologies and self-improvement.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Periodic travel is required with the possibility of up to 40 % of the time.
• Comprehensive benefits package (including Health, Dental, Vision, 401K, Disability and Life Insurance)
• Opportunities for career growth and advancement
• Dynamic and collaborative work environment

DIGI is an equal opportunity employer and values diversity in the workplace.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionProduct Management
• IndustriesRetail Appliances, Electrical, and Electronic Equipment

Referrals increase your chances of interviewing at DIGI America (TERAOKA Group) by 2x

Inferred from the description for this job

Vision insurance

Medical insurance

401(k)

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