Product Manager - eCommerce - Rent-A-Center : Job Details

Description

PRODUCT MANAGER-ECOMMERCE

(Plano Texas In-Office)

Upbound Group, Inc. (NASDAQ: UPBD) is a technology and data-driven leader in accessible and inclusive financial solutions that address the evolving needs and aspirations of underserved customers. The Company's customer-facing operating units include industry-leading brands such as Acima, Brigit, and Rent-A-Center that facilitate consumer transactions across a wide range of store-based and digital channels, including over 2,300 company branded retail units across the United States, Mexico, and Puerto Rico. Upbound Group, Inc. is headquartered in Plano, Texas.

J OB P URPOSE

The Product Manager (PM) is a key individual contributor and strategic leader within the Product Development team, responsible for delivering world-class eCommerce experiences. This role is focused on digital commerce initiatives powered by Salesforce Commerce Cloud (SFCC), ensuring the business delivers seamless, customer-centric online shopping journeys that drive growth, engagement, and conversion.

As one of the primary owner s of the digital commerce products, the PM is accountable for identifying user and business needs, defining product strategies and roadmaps, and ensuring value delivery through high-impact digital solutions.

This Product Manager role is an individual contributor position, reporting to a Group Product Manager. The Product Manager works collaboratively across multiple teams but does not directly manage others.

K EY RESPONSIBILITIES

• Own and execute the product vision, roadmap, and strategy for the digital commerce experience, leveraging Salesforce Commerce Cloud to enhance functionality, performance, and usability.

• Translate customer needs and business objectives into actionable requirements and product features for online shopping, checkout, promotions, and post-purchase experience.

• Maintain an end-to-end understanding of the eCommerce architecture—business processes, data flows, and platform integrations.

• Collaborate with engineering, design, merchandising, and operations teams to launch scalable eCommerce solutions.

• Identify opportunities to optimize the digital customer journey, from discovery to conversion and retention, through personalization, performance improvements, and user experience enhancements.

• Monitor KPIs (conversion rate, average order value, cart abandonment, etc.) and use data to drive decision-making and prioritization.

• Stay up to date on eCommerce best practices, platform capabilities, and customer expectations to inform innovation and continuous improvement.

• Evaluate and influence platform enhancements, third-party integrations, and vendor partnerships that support eCommerce goals.

• Work closely with UX/UI teams to design, test, and iterate on intuitive digital experiences across desktop and mobile.

• Partner with Marketing, Merchandising, and Customer Experience teams to ensure alignment on campaigns, content, and operational readiness.

• Drive agile ceremonies and manage product backlogs for cross-functional digital commerce teams.

• Communicate product updates, risks, and tradeoffs clearly to technical and business stakeholders.

• Remove blockers and resolve conflicting priorities to ensure on-time, high-quality delivery.

Q UALIFICATIONS

• Bachelor's degree in business, marketing, computer science, or related field—or equivalent work experience.

• 2+ years of experience in software product management, preferably within eCommerce or digital retail.

• Hands-on experience with Salesforce Commerce Cloud (SFCC) or a comparable enterprise eCommerce platform.

• Strong understanding of online shopping behavior, merchandising workflows, and conversion optimization tactics.

• Analytical and data-driven with a deep appreciation for testing, performance metrics, and user feedback.

• Effective communicator with strong collaboration and problem-solving skills.

• Passion for delivering elegant, customer-focused digital experiences at scale .

COMPENSATION/BENEFITS

• Competitive compensation

• Full health benefits-Medical/Dental/Vision

• 401(k) match, 6%/3%

• DTO (discretionary time off)

• Health savings account (HSA) with company contribution

• College tuition reimbursement program (STEAM degrees)

• Unlimited use of Linkedin Learning

Upbound is an equal opportunity employer committed to ensur ing that all employment decisions are made on a non-discriminatory basis, and without regard to actual or perceived race.