Product Information Specialist - Grand Island, NY - Phenom People : Job Details

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals. As a team of 100,000+ colleagues, we share a common set of values -Integrity, Intensity, Innovation and Involvement -working together to accelerate research, solve complex challenges, drive innovation and support our customers

The Product Information Specialist role at Thermo Fisher Scientific is an important part of the company's total value proposition. With an innovative and broad life sciences portfolio, a strong presence at bench, best-in-class web and e-commerce channels, industry-leading on-site supply center coverage and one of the most technically experienced sales and support teams, this team brings incredible core strength to the broader company. This position is located at our Grand Island NY facility.

The Product Information Specialist is responsible for providing pre-and post-sales product information and documentation support of Thermo Fisher Scientific products to customers and field personnel, as well as relaying customer feedback to the organization.

• Provide Tier 1 support across all Technical Support areas
• Provide product information by answering customer inquiries. Inquires may be received via phone, email or web.
• Accurately record pertinent information from the customer contacts in our Customer Management system.
• Fulfill customer document requests via phone and email for protocols, MSDS, Certificate of Analysis, etc.
• Helping customers with navigating the web and store sites.
• Provide basic product data to assist customers in product selection.
• Product comparison/specification information.
• Direct customers to appropriate department based on their specific requirements.
• Collect sales leads on incoming calls and emails.
• Recommend complimentary products 'workflows' to customers.
• Connect customers to the local sales representative.
• Assist Customer Care with incomplete or incorrect product information.
• Serve as product and interpersonal resource
• Participate in training on products and applications to remain knowledgeable of new products.

• Bachelor Degree in life sciences such as Biology, Biochemistry or Biotechnology or a similar field is required.
• Laboratory experience is desired
• Prior experience in customer service or a customer-facing role is a plus.
• Preferred Language: English

• Proven communication capabilities and interpersonal skills.
• Proven track record to quickly learn general product information for Thermo Fisher products.
• Ability to prioritize multiple inquiries and problem solve.
• Digital literacy, including spreadsheet, database, Internet and Microsoft applications.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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