Product & Client Experience Manager - 1-800Accountant : Job Details

Career Opportunities with 1-800Accountant

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At 1-800Accountant, we are redefining the way small businesses experience financial services. As the Manager of Product & Client Experience, you will help senior management implement the strategic direction and execution of our product offerings, ensuring an exceptional, technology-forward client journey from end to end.

In this important role, you will lead a high-performing development team, owning the timely delivery of new product features and updates. You'll oversee the development work in our core platform experiences, including the Admin Portal, Client Portal, ClientBooks, Unified Communications Center, Tax Organizer, and next-generation visual tools such as Guided Selling and Guided Advisory.

We're looking for a confident, dependable manager who can represent Product at the C-suite level—someone who speaks the language of both developers and business stakeholders and can seamlessly navigate between requirements gathering and execution. You'll collaborate cross-functionally with business managers, engineers, and designers to bring user-first, scalable solutions to life.

Who We Are:

At 1-800Accountant, we believe in using business as a force for good. We are defining a new accounting services model to help business owners navigate the new economy. We combine technology with a dedicated accountant to serve the needs of start-ups, entrepreneurs, and small businesses by providing extraordinary service at an affordable price. Our team helps business owners focus on their passion for their business while helping them with their finances, creating a collaborative effort to help their business thrive.

Location:

Hybrid in St. Petersburg, Florida - Seattle, WA - Phoenix, AZ - New York, NY

Remote to AL, AK, AZ, CT, FL, GA, HI, IN, IA, MD, MN, MO, NJ, NC, NY, OR, PA, TN, TX, UT, WA

Key Responsibilities:

Plan & Scope Development of New Products/Features

Define project scope, goals, deliverables, and success criteria in collaboration with product management, business managers, and other stakeholders.

Develop detailed project plans, including timelines, resource allocation, and budget estimates.

Lead and manage the full project lifecycle using agile methodologies (Scrum, Kanban).

Facilitate meetings (stand-ups, sprint planning, retrospectives), track progress, resolve impediments, and ensure adherence to project plans.

Coordinate Product Releases

Provide regular, transparent updates to all stakeholders on project status, risks, issues, and changes. Manage expectations and facilitate decision-making.

Proactively identify, assess, and mitigate project risks. Develop contingency plans and escalate critical issues to leadership as needed.

Collaborate with QA to ensure deliverables meet quality standards. Oversee successful deployment and release management processes.

Maintain comprehensive project documentation, including requirements, design specifications, test plans, and release notes.

Monitor Customer Support Issues and Implement Required Fixes

Coordinate with customer support managers and reps to track issues as they arise.

Work with business stakeholders to develop comprehensive solutions, not quick-fix band-aids.

Assign support tickets to appropriate developers and track progress to ensure timely resolution to the issues.

Lead and Inspire the Development Team:

Foster a culture of collaboration, accountability, and continuous learning within the development team.

Coordinate with dev team Scrum Master to assign and monitor work items

Lead weekly late-night meeting with dev team in India to align on requirements and progress

Qualifications:

Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field preferred

Proven track record of 3+ years of experience in project management, specifically within an SaaS or software product development environment.

Solid understanding and practical experience with Agile methodologies (Scrum, Kanban).

Demonstrated ability to manage multiple complex projects simultaneously, from initiation to closure.

Exceptional communication, interpersonal, and negotiation skills, with the ability to influence and build consensus across all levels of an organization.

Proficiency with project management software (e.g., Jira, Asana, Trello, Monday.com, Confluence).

Strong analytical and problem-solving skills, with a keen attention to detail.

Ability to thrive in a fast-paced, dynamic, and evolving environment.

401K with employer match

Work with the country's largest virtual accounting firm

Work with cutting-edge technology

Join an engaging community of like-minded individuals

Who We Are:

At 1-800Accountant, we believe in using business as a force for good. We are defining a new accounting services model to help business owners navigate the new economy. We combine technology with a dedicated accountant to serve the needs of start-ups, entrepreneurs, and small businesses by providing extraordinary service at an affordable price. Our team helps business owners focus on their passion for their business while helping them with their finances, creating a collaborative effort to help their business thrive.

Diversity

1-800Accountant is an equal opportunity employer and makes employment decisions on the basis of merit. 1-800Accountant's policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.