Processing Assistant - State of North Carolina : Job Details

Salary: $37,782.00 - $66,120.00 Annually Location : Buncombe County, NC Job Type: Permanent Full-Time Remote Employment: Flexible/Hybrid Job Number: 25-09885 EIPD 60054813 Department: Dept of Health and Human Services Division: Vocational Rehabilitation Opening Date: 08/29/2025 Closing Date: 9/10/2025 5:00 PM Eastern Job Class Title: Administrative Specialist I Position Number: 60054813 Section: Asheville VR / IL Unit Salary Grade: NC08 Description of Work Position is funded in part through federal funds.**Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours** Recruitment Range - $37,782.00 - $48,000.00 This Processing Assistant IV position in the Asheville Unit Office serves as receptionist for the office and is the first point of contact for all visitors and callers to the office. Effective communication with consumers, employers, and the public, including but not limited to vocational rehabilitation clients with a variety of disabilities, including physical and developmental disabilities, and mental health and substance use disorders is key in this position. Duties also include providing support to regional personnel who periodically work in the satellite office. Job duties include but are not limited to:

• Greeting visitors and callers courteously and professionally, to include contact with staff, vendors, other departments and the public
• Using a multi-line phone system to answer and route calls to the appropriate staff members
• Completing billing processes for assigned staff
• Receiving applications from clients, along with requesting and obtaining medical/treatment records
• Providing follow-up contacts with clients, employers, vendors, and other agency personnel as needed
• Documenting client information, interactions, and services into the case management system throughout the rehabilitation process
• Utilizing office equipment and other relevant technology (software and systems) to meet office needs

About Division of Employment and Independence for People with Disabilities (EIPD): The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide. To learn more about EIPD: About the NC Division of Services for the Deaf and Hard of Hearing (DSDHH): The Division of Services for the Deaf and Hard of Hearing works to ensure that all Deaf, Hard of Hearing, or Deaf-Blind North Carolinians have the ability to communicate their needs and to receive information easily and effectively in all aspects of their lives, especially their health and well-being. About the NC Division of Services for the Blind (DSB): The Division of Services for the Blind provides services to people who are visually impaired, blind and deaf- blind to help them reach their goals of independence and employment. Knowledge, Skills and Abilities / Competencies Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement. The following Management Preferences are not required, but applicants that possess these skills are preferred:

• Knowledge or experience working within a team setting

• Experience performing routine office support functions
• Experience working with the public
• Knowledge and/or experience working with persons with disabilities

Minimum Education and Experience Requirements Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See Education and Experience Equivalency Guide for details. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; OR equivalent combination of education and experience. Supplemental and Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with Executive Order 303, our agency supports second-chance employment for individuals who were previously Justice System Involved. We invite all potential applicants to apply for positions for which they may be qualified. Application ProcessBe sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the Work Experience section of the application, to support your answers.
• If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.

• Applicants may be subject to a criminal background check. All candidates selected for positions considered Positions of Trust will be subject to a criminal background check.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are Under Review and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
• For a list of organizations that perform this specialized service, please visit the NACES membership website at .

Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application. Military Experience

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.
• Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. NEOGOV Technical Assistance For technical issues with your application, please call the NeoGov Help Line at 877-###-####. If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-###-####. CONTACT INFORMATION If there are any questions about this posting, please contact Talent Acquisition at . Resumes will not be accepted in lieu of completing this application. NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types. For permanent and time-limited appointments:Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation. 01 I UNDERSTAND that DHHS requires a complete descriptive work history with all employment experience detailed to be considered for employment. I have included all this information in my application. (NOTE: AN ATTACHED RESUME NOR SEE RESUME DOES NOT SATISFY THE REQUIREMENT OF COMPLETING THE APPLICATION. If you have not completed the application requirements, please return to your application to finish it before submitting your application.)

• Yes, I understand and have fully completed all requirements.

02 The recruitment range for this position is $37,782.00 to $48,000.00. If offered this position, are you willing to accept a salary within the posted recruitment range of $37,782.00 to $48,000.00?

• Yes, I am willing to accept a salary within the posted recruitment range.
• No, I am not willing to accept a salary within the posted recruitment range.

03 What is your highest level of education? (In order to receive credit, this must be clearly documented in the Education on your application)

• Master's Degree or higher
• Bachelor's Degree
• Associate's Degree
• High school or equivalent
• None of the above

04 Which of the following describes your level of skill in highly effective public speaking skills with the proven ability to work well in a team setting

• None
• Limited
• Intermediate
• Advanced

05 How many years of demonstrated experience do you possess performing administrative office support functions?

• No experience
• Less than one (1) year of experience
• 1 - 3 years of experience
• 3 - 5 years of experience
• 5+ years of experience

06 Which of the following best describes your experience in in working with the general public?

• No experience
• Limited
• Intermediate
• Advanced

07 Where did you learn about DHHS or this opportunity?

• Company or OSHR Website
• Other General Job Boards
• Other Search Engines
• Other Social Media
• Internet Advertisement
• TV / Radio
• Employee Referral
• Conference / Career Fair
• Email campaign
• Professional Association or Industry-specific job board
• Indeed
• LinkedIn
• NC Nursing Board email
• Google

08 Please give additional detail where you learned of DHHS or this opportunity. (e.g., APA Annual Meeting in NYC in May 2018, Facebook, Doximity, NC Substance Abuse Professional Practice Board, etc.) Required Question