Process Improvement Manager I-Health System Operations-Corporate-Full-Time-Days (Hybrid) - Mount Sinai Morningside : Job Details

Process Improvement Manager I-Health System Operations-Corporate-Full-Time-Days (Hybrid) at Mount Sinai Morningside. The PI Manager I leads improvement initiatives coordinated by the Office of Strategic and Business Planning, utilizing a wide range of improvement tools and methodologies that advance Mount Sinai Health System's continuous improvement culture. The PI Manager I plans, manages and executes complex improvement initiatives and evaluates the impact of improvement efforts to achieve the mission and vision of the health system, effectively utilizing project management skills and improvement tools and methodologies. The PI Manager I also acts as a leader for the department, serving as a mentor to junior PI Analysts and Engineers.

• Independently leads, designs, manages, and executes improvement initiatives through all project phases; able to effectively manage multiple concurrent projects and proactively identifies and mitigates resource constraints
• Develops scope and plan for improvement initiatives, acquiring stakeholder buy-in and leadership support, and establishing metrics and milestones; utilizes expertise in improvement methodologies to identify the correct design and approach for initiatives
• Uses project management skills to develop project plans and timelines for improvement projects; effectively tracks deliverables and delegates tasks; coordinates project summary presentations; and maintains oversight of all project-related tasks
• Coordinates and executes observational studies and evaluations to support improvement projects through interviews and in-person observations, and supports data analysis
• Performs or oversees complex data analysis to support leadership decision making. Data types include process measures and performance metrics, scheduling, labor and productivity, quality measures, patient satisfaction measures, and demographic data
• Collaborates with team members and stakeholders to develop and test hypotheses related to the scope of analysis
• Designs presentations that distill and communicate analytical and observational findings to stakeholders, including figures and diagrams illustrating clinical and administrative operations; provides constructive feedback to presentations developed by others
• Collaborates with stakeholders at all levels, developing trusting working relationships with leadership, physicians, administration, and front-line personnel. Considers context when presenting findings and recommendations
• Creates training content and administers didactic training curriculum on improvement tools and methodologies; may administer training to all levels of the organization
• Supports the professional development of junior staff, providing constructive feedback on project deliverables and serving as a role model in all project activities; mentors department staff
• Maintains current knowledge of trends and evidence-based solutions for improving healthcare delivery and efficient operations
• Supports continuous improvement within the department, contributing to the development of improved tools, project methods and internal knowledge base, and project evaluation
• Performs other duties as required

• Bachelors' degree (Masters Preferred)
• 5-7 years of combined professional experience and/or graduate-level education relevant to healthcare operations, data analysis, strategic planning and process improvement including at least one year of directly managing staff as an operations manager or in a consulting model
• Certification and/or working knowledge of Lean/Six Sigma methodologies

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About The Mount Sinai Health System

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees, eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. The system advances health for all people by taking on complex health care challenges, discovering and applying new scientific learning, developing safer treatments, educating medical leaders, and supporting local communities. The Health System includes more than 9,000 primary and specialty care physicians; joint-venture outpatient centers; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals in multiple categories.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other protected characteristic. We are committed to fostering a culture where all faculty, staff, students, and patients feel respected and supported.

Compensation

The salary range for the role is $79,720 - $110,000 annually. Actual salary depends on factors including experience, education, and operational need. This range does not include bonuses, differential pay, or other compensation or benefits.