Company Description
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and worldwide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Job Description
Coordinate production of printed materials or print-related services for the company's clients. Maintain positive client relations through active engagement throughout all stages of the manufacturing process, from initial contact to final product disposition.
Responsibilities:
Assess, plan, and coordinate major aspects of projects/production independently and with production leadership.Develop solutions to client concerns, process improvements, invoice reconciliation, proof of deliveries, etc.Build and maintain strong client relationships.Consult with clients and production teams to execute plans effectively.Prioritize tasks to meet business demands.Manage high-profile, large-volume, or complex accounts.Mentor junior staff by providing reviews, sharing knowledge, and demonstrating expertise.Ensure job instructions are accurately entered and verified in manufacturing systems and scheduled for production.Support pre-sales activities by discussing manufacturing capabilities and requirements with clients.Assist sales with pricing and scheduling by referring to price sheets and coordinating with operations.Collaborate with sales and clients on kitting, warehousing, and distribution needs.Maintain comprehensive understanding of work to ensure timely billing.Determine supplies and paper requirements, coordinating with vendors as needed.Assist in the RFP process and prepare client product copies or content.Perform additional duties and participate in special projects as assigned.Qualifications:
- Additional education or certification at this level is a plus.
- Strong knowledge of relevant functional areas or professional fields.
- Consistent application of policies, procedures, regulations, and objectives.
- Experience overseeing junior staff work and reviewing for accuracy.
- Proficiency with MS Office, MAC, Google Suite, or similar programs.
- Excellent communication skills, both oral and written.
- Strong organizational skills to manage deadlines and workload.
- Ability to work weekends and holidays as needed.
- HS diploma or GED with 5+ years of relevant client service, administrative, or operational support experience in manufacturing or office environments.
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